Windows 10: HDR not working despite having checked HW and drivers

I have a recently new Lenovo Ideacentre 720 desktop computer with an AMD Ryzen 5 1400 CPU and a Radeon RX550 GPU. I have a Philips 288e2 screen which is supposed to have HDR color capability. I am using the Philips supplied HDMI cable which says it is "High Speed".

I have updated Windows and GPU drivers.

I have checked the BIOS, there are no display/video setttings that seem relevant to HDR there.


I have also set the GPU Pixel format to YCbCr 4:2:2 and the color depth to 10 bpc.

I have tried with FreeSync & Virtual Super Resolution on and off.

I am running at the screens native 4K resolution.


DXDiag keeps saying that HDR is not supported on either Display or Graphics card.


How come? I have everything I need to support HDR. Why is it not available in the Windows Settings / Display dialog?

:)

 

Constantly have to reset HDR Settings

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to try the following troubleshooting steps:-



Update your display drivers and chipset drivers, the following link will help you with the steps. To update the Display and chipset drivers.

Click here.



I suggest you to use the following link, and check the article under "The picture on the display is dim” see if that helps.

Click here.



Please reply back with the status of the issue.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

I could turn on the HDR and WCG setting on initially today when I connected a new HDR TV.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to turn on HDR and WCG color settings in Windows 10. This issue might occur due to incompatible drivers.

I suggest you to roll back the display drivers and check if that helps. Refer the steps mentioned below:

1. Press 'Windows
+ R' key together on your Keyboard.

2. Type 'devmgmt.msc' and hit enter.

3. Expand the display adapter option from the list.

4. Right click on the driver and click on 'Properties'.

5. Click on 'Driver' tab and check for 'Roll Back Driver'. If the roll back option is available, roll back the driver and restart the
computer.

If you are still facing issues with color after enabling HDR on your PC and if you’re using an HDMI connection and your display supports HDR over a DisplayPort connection, use DisplayPort instead to connect your PC and display.

• If HDMI is your only option, use that, and then do one of the following:
  

Reduce the frame rate

• 1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties.
  2. In the display’s Properties box, select the Monitor tab, select 30 Hertz for the Screen refresh rate, and then select OK.

- OR -

Reduce the resolution

• 1. Select Settings > System > Display > Advanced display settings, and then select Display adapter properties
  2. On the Adapter tab, select List All Modes.

In List All Modes, select the setting that includes 1920 by 1080, 60 Hertz, and then select OK.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

Windows 10 HDR problems in full screen.

Hello moderator

1. Its all the games I own that don't support HDR10. Basically when I full screen on a non-HDR game, the screen goes black for a few seconds and HDR gets disabled and all the colors looked washed out (Like its in SDR)

I took 2 screenshots, One is in window mode, the other is in full screen

Windowed mode (HDR on) : imgur.com

Full screen mode (HDR off) : imgur.com

2. Yes SDR looks washed out. I want to play my games in full screen and in HDR. Playing in windowed mode is a nightmare

3. I know because the monitor goes black for a few seconds and all the colors look washed out (As shown in the screenshots)

Sadly the fixes did not work

I updated the GPU drivers via GeForce Experience app.

My Monitor does support 4k HDR10

I tried lower the resolution and the refresh rate but that did not work.

Here is a video of my problem

YouTube Link :

Time Stamps :

0:00 HDR mode is on everything looks fine (In the video, when it looks high contrast, that means HDR is on)

0:35 I full screen the game. If you notice the high contrast is no longer there, the colors are washed out

0:46 I disable full screen and HDR mode is back on

*HDR looks high contrast, Ignore that, that's just the video itself.

Im also using windows 10 64bit 1809