Windows 10: HDR Streaming grayed out in windows 10

Discus and support HDR Streaming grayed out in windows 10 in Windows 10 Customization to solve the problem; I have a strange issue with HDR, My setup is: - BenQ EW3270U 31.5" 4K HDR - Nvidia 1080 Ti - Intel i7 8700k - Maximus X hero wifi - 32 GB Ram... Discussion in 'Windows 10 Customization' started by Mohammed AlJasim, Sep 4, 2018.

  1. MOHAMMED ALJASIM
    Mohammed AlJasim Win User

    HDR Streaming grayed out in windows 10


    I have a strange issue with HDR,

    My setup is:

    - BenQ EW3270U 31.5" 4K HDR

    - Nvidia 1080 Ti

    - Intel i7 8700k

    - Maximus X hero wifi

    - 32 GB Ram


    I can enable "HDR and WCG" from display settings no problem, I can also stream HDR 4k from youtube and play HDR 4k Games,

    The only problem is I can't enable Stream HDR Video in Video playback settings so I can stream HDR from Netflix, the option is there but grayed out and a message saying "We didn't find any displays set up for HDR video " .


    I can stream 4k from Netflix but not HDR which I should be able to.


    ** side note If I connect my PC to Sony X850D 4k HDR tv I can stream HDR from Netflix, but not with the Benq Monitor


    here is my dxdiag log for display section

    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1080 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1080 Ti
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_85EA1043&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 27458 MB
    Dedicated Memory: 11127 MB
    Shared Memory: 16331 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
    Color Primaries: Red(0.685070,0.310070), Green(0.260266,0.685070), Blue(0.150891,0.060070), White Point(0.313977,0.329602)
    Display Luminance: Min Luminance = 0.087940, Max Luminance = 295.365234, MaxFullFrameLuminance = 259.367920
    Monitor Name: BenQ EW3270U
    Monitor Model: BenQ EW3270U
    Monitor Id: BNQ7950
    Native Mode: 3840 x 2160(p) (59.997Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
    Advanced Color: AdvancedColorSupported AdvancedColorEnabled
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll
    Driver File Version: 24.21.0013.9907 (English)
    Driver Version: 24.21.13.9907
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.4
    Graphics Preemption: Pixel
    Compute Preemption: Dispatch

    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

    :)
     
    Mohammed AlJasim, Sep 4, 2018
    #1
  2. JOHANN EVA
    Johann Eva Win User

    HDR Streaming grayed out in windows 10

    Hi Mohammed AlJasim,

    We determined the issue and found out that your computer specs and graphics card are highly capable of enabling HDR and running a 4K video.

    Since you've already tested this on Sony TV and its perfectly working fine, we suggest that you
    contact your other TV manufacturer’s support team (which is
    BenQ) directly for confirmation if this TV is really capable for
    streaming HDR videos in Netflix or not.

    To know how to contact them, you can visit this link:
    BenQ Support.

    Netflix has a feature to auto-detect the capability monitors or TVs if they can stream HDR videos or not.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.
     
    Johann Eva, Sep 6, 2018
    #2
  3. MOHAMMED ALJASIM
    Mohammed AlJasim Win User
    HDR Streaming grayed out in windows 10

    I have a strange issue with HDR,

    My setup is:

    - BenQ EW3270U 31.5" 4K HDR

    - Nvidia 1080 Ti

    - Intel i7 8700k

    - Maximus X hero wifi

    - 32 GB Ram

    I can enable "HDR and WCG" from display settings no problem, I can also stream HDR 4k from youtube and play HDR 4k Games,

    The only problem is I can't enable Stream HDR Video in Video playback settings so I can stream HDR from Netflix, the option is there but grayed out and a message saying "We didn't find any displays set up for HDR video " .

    I can stream 4k from Netflix but not HDR which I should be able to.

    ** side note If I connect my PC to Sony X850D 4k HDR tv I can stream HDR from Netflix, but not with the Benq Monitor

    here is my dxdiag log for display section

    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""

    Display Devices

    ---------------

    Card name: NVIDIA GeForce GTX 1080 Ti

    Manufacturer: NVIDIA

    Chip type: GeForce GTX 1080 Ti

    DAC type: Integrated RAMDAC

    Device Type: Full Device (POST)

    Device Key: Enum\PCI\VEN_10DE&DEV_1B06&SUBSYS_85EA1043&REV_A1

    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem

    Driver Problem Code: Unknown

    Display Memory: 27458 MB

    Dedicated Memory: 11127 MB

    Shared Memory: 16331 MB

    Current Mode: 1920 x 1080 (32 bit) (60Hz)

    HDR Support: Supported

    Display Topology: Internal

    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020

    Color Primaries: Red(0.685070,0.310070), Green(0.260266,0.685070), Blue(0.150891,0.060070), White Point(0.313977,0.329602)

    Display Luminance: Min Luminance = 0.087940, Max Luminance = 295.365234, MaxFullFrameLuminance = 259.367920

    Monitor Name: BenQ EW3270U

    Monitor Model: BenQ EW3270U

    Monitor Id: BNQ7950

    Native Mode: 3840 x 2160(p) (59.997Hz)

    Output Type: Displayport External

    Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI

    Advanced Color: AdvancedColorSupported AdvancedColorEnabled

    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll

    Driver File Version: 24.21.0013.9907 (English)

    Driver Version: 24.21.13.9907

    DDI Version: 12

    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

    Driver Model: WDDM 2.4

    Graphics Preemption: Pixel

    Compute Preemption: Dispatch

    """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
     
    Mohammed AlJasim, Sep 6, 2018
    #3
  4. MOHAMMED ALJASIM
    Mohammed AlJasim Win User

    HDR Streaming grayed out in windows 10

    HDR Streaming grayed out in windows 10

    - Windows version


    HDR Streaming grayed out in windows 10 7fd567a1-be4a-4d62-996f-85a14c1a9af2?upload=true.png


    - I haven't Contacted BenQ yet.

    - I only connect BenQ Monitor, The reason I connected the Sony TV was just to test if there was nothing wrong with the PC and if HDR worked fine. I connect only one TV-Monitor at a time.

    - No I only purchased this BenQ monitor last week and it is my first 4k HDR PC Monitor, Aside from the Sony TV, Which is not connected to my PC

    - Nothing changed recently in my pc.

    - I tried uninstalling and installing, Nvidia drivers, also at first even 4K streaming was not working in Netflix until I figured I had to install HEVC Video Extensions from Microsoft app store.

    - I am using Windows 10 built in Windows Defender.
     
    Mohammed AlJasim, Sep 6, 2018
    #4
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HDR Streaming grayed out in windows 10

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