Windows 10: Headphone jack not working after Windows update

I have a pair of Logitech speakers with 3.5mm audio jack plugged into the headphone jack. They worked fine until a Windows 11 Pro update at 9:41 am this morning. I ran audio troubleshooter - nothing workedI checked to see if I accidentally hit the mute button - mute is offI switched sound to computer with a tiny speaker. I can hear soundI plugged headphones into USB port. I can hear soundI believe the update may have disabled the headphone jack on my HP Elitedesk 800 G4 mini.Any suggestions?

:)

 

Headphone jack not working

Hi Jonathan,

Issues with headphones or headphone jack could have happened due to hardware issues. To isolate your concern, we suggest that you update your driver. You can follow this
link for the steps on how to update drivers in Windows 10.

If the issue still occurs, we suggest that you contact your manufacturer to check and troubleshoot your hardware issue with headphone jack.

Let us know if there is anything else we can do to help.

 

Playback through headphones in jack on Windows 10 not working

Currently, on my Windows 10 PC I have the following strange behavior: my speakers and my USB headphones both will play sound fine, but my headphones in the headphone jack do not play sound. Additionally, my headphones are not listed under playback devices when they are plugged in.

What I have tried so far:

1. Restarting Computer
   
2. Double-checking volume mixer to make sure I did not accidentally mute my computer
   
3. Right-clicking sound icon and following all steps in “Troubleshoot Sound Problems” and restarting
   
4. Troubleshoot Settings → additional troubleshooters → playing audio and following all the steps
   
5. Going to Device Manager → Sound, video and game controllers and uninstalling either Realtek Audio Device or High Definition Audio Device and restarting
   
6. Going to Device Manager → Sound, video and game controllers and selecting “update driver” on High Definition Audio Device
   
7. Updating OS
   
8. Downloading drivers from the manufacturer of my computer and restarting
   
9. Going to Realtek Audio Console → Device Advanced Settings → toggling “Disable front panel jack detection” on and off and testing
   

Edit: The headphones work when plugged in to another Windows 10 PC and plugging in different headphones to my headphone jack did not seem to fix the issue.

Edit 2: When I put my headphones in the jack, sound stops coming through the speakers. When I installed a different driver (the one installed by the sound troubleshooter, not the one from the computer manufacturer), my headphones appeared in the list of devices, but no sound comes out.

Does anyone have any suggestions of anything else I could try? Any help or tips are very much appreciated.

 

Headphone jack not working

Hi Kurtis,

For us to narrow down your concern with your headphone jack, we would like to know the following:

• Have you tried a different headphone? If yes, what is the result?
• Are you getting any error messages? If yes, what is the exact error message?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

We look forward to your response.