Windows 10: Headphone jack sound quality and delay issues.

I have a Dell Inspiron 13 9310 w/Win 11. I use a screen reader. The sound is good when I do not use headphones, but when I plug in headphones the sound quality is terrible. The sound becomes airy like when you speak in a tunnel and there is a delay that usually causes the reader to miss the first letter of the first word for each line. This problem did not exist on my previous computer using Win 10. Assistance please

:)

 

Dell E6400 - No Sound from Headphone Jack

Good afternoon, Ken.

Do you have a headset that you could test the signal available at the jack? Unfortunately, sometimes these jacks are marginal quality.

I have an old Dell Studio 1747 and the center conductor (adapter data) on the power jack is intermittent. I must jam something under the plug to obtain connected & charging.

I don't recall which Sound card it has but I successfully installed all the drivers using Win7 compatibility mode.
My Dell currently has 1909 and fully functional.

I'll fire it up soon and check the Sound card.

 

Playback through headphones in jack on Windows 10 not working

Currently, on my Windows 10 PC I have the following strange behavior: my speakers and my USB headphones both will play sound fine, but my headphones in the headphone jack do not play sound. Additionally, my headphones are not listed under playback devices when they are plugged in.

What I have tried so far:

1. Restarting Computer
   
2. Double-checking volume mixer to make sure I did not accidentally mute my computer
   
3. Right-clicking sound icon and following all steps in “Troubleshoot Sound Problems” and restarting
   
4. Troubleshoot Settings → additional troubleshooters → playing audio and following all the steps
   
5. Going to Device Manager → Sound, video and game controllers and uninstalling either Realtek Audio Device or High Definition Audio Device and restarting
   
6. Going to Device Manager → Sound, video and game controllers and selecting “update driver” on High Definition Audio Device
   
7. Updating OS
   
8. Downloading drivers from the manufacturer of my computer and restarting
   
9. Going to Realtek Audio Console → Device Advanced Settings → toggling “Disable front panel jack detection” on and off and testing
   

Edit: The headphones work when plugged in to another Windows 10 PC and plugging in different headphones to my headphone jack did not seem to fix the issue.

Edit 2: When I put my headphones in the jack, sound stops coming through the speakers. When I installed a different driver (the one installed by the sound troubleshooter, not the one from the computer manufacturer), my headphones appeared in the list of devices, but no sound comes out.

Does anyone have any suggestions of anything else I could try? Any help or tips are very much appreciated.

 

Issue with headphone sound quality

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with
headphone sound quality. I will surely help you.

This issue could have occurred due to these reasons:

1. Incorrect audio settings.

2. Corrupt audio driver.

Try the steps listed here:

Method 1:

Let's first run Audio Troubleshooter and check if it helps.

a) Press the Windows key on the keyboard.

b) Type troubleshooter in the search box
and then press enter.

c) Click hardware and sound and click on ‘Playing Audio’.

Method 2:

I see that you have updated audio drivers, however I suggest you to uninstall and reinstall audio driver from the computer manufacturer website. Check if it helps.

Step 1: Uninstall the sound driver.

a. Press Windows Key + X and then click
Device Manger.

b. Expand ‘Sound Video and Game Controllers”.

c. Right-click on ‘High Definition Audio Device
and select ‘uninstall’.

d. Follow the prompt and restart the computer.



Step 2:

Now re-install latest audio driver from the manufacturer website.

http://support.toshiba.com/support/modelHome?freeText=1200007781

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.