Windows 10: Headphone jack stopped working after Windows 10 update

After Windows 10 update yesterday, the headphone/external mic jack stopped working on my Dell. When plugged in, the sound would still come out of the Dell speakers. As for the mic, there would be no usable mic at all when the jack is plugged in because the Dell mic would stop receiving. Any suggestions?

:)

 

Headphone jack not working

Hi Jonathan,

Issues with headphones or headphone jack could have happened due to hardware issues. To isolate your concern, we suggest that you update your driver. You can follow this
link for the steps on how to update drivers in Windows 10.

If the issue still occurs, we suggest that you contact your manufacturer to check and troubleshoot your hardware issue with headphone jack.

Let us know if there is anything else we can do to help.

 

Headphone jack not working

I recently updated to the highly anticipated Windows 10 Fall Creators Update and unfortunately my headphone jack has stopped working. The headphones play fine in any other device, and my Dell XPS 13 laptop speakers work as well

 

Headphone jack not working

Hi Kurtis,

For us to narrow down your concern with your headphone jack, we would like to know the following:

• Have you tried a different headphone? If yes, what is the result?
• Are you getting any error messages? If yes, what is the exact error message?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
  

We look forward to your response.