Windows 10: headphone not working via jack.. only bluetooth headphones working

i bought new hp windows 10 laptop. when i connect headphones via headphone jack its not showing headphone and not working. now i hearing via Bluetooth option

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Headphone jack not working

Hi Jonathan,

Issues with headphones or headphone jack could have happened due to hardware issues. To isolate your concern, we suggest that you update your driver. You can follow this
link for the steps on how to update drivers in Windows 10.

If the issue still occurs, we suggest that you contact your manufacturer to check and troubleshoot your hardware issue with headphone jack.

Let us know if there is anything else we can do to help.

 

Bluetooth not recognising headphones

Bluetooth on my PC recognises, pairs with and works with an ear piece headphone/mic.
Bluetooth on my Smartphone recognises, pairs with and works with an Ausdom headphone.
Therefore all hardware works.

However, PC Bluetooth will not recognise, let alone pair with, Ausdom headphone.

I have tried re-boots, turning Bluetooth on/off, uninstalling, re-loading drivers, etc. I have run out of ideas.

Any suggestions please?