Windows 10: Headphones are reported as not plugged in after W10 upgrade

Upgraded w7 pro to w10 pro on Z800 workstation. The headphones are not working. The internal speaker is working.

Settings>sound reports that speakers and microphone are not plugged in. I have tried plugging the headphones into both the front and the back jacks. They were working before the upgrade.

The driver is "High Definition Audio Device." No Realtek driver is among those listed, and HP does not have W10 drivers for this model (though the rest of the upgrade seems to be working perfectly).

The headphones are cheap, ancient (probably Windows Vista) Logitech, with no model number. I would try other headphones if I had them, bit am reluctant to buy headphones if they are not going to work.

What now?

:)

 

Headphones are reported as not plugged in after W10 upgrade

Upgraded w7 pro to w10 pro on Z800 workstation. The headphones are not working. The internal speaker is working.

Settings>sound reports that speakers and microphone are not plugged in. I have tried plugging the headphones into both the front and the back jacks. They were working before the upgrade.

The driver is "High Definition Audio Device." No Realtek driver is among those listed, and HP does not have W10 drivers for this model (though the rest of the upgrade seems to be working perfectly).

The headphones are cheap, ancient (probably Windows Vista) Logitech, with no model number. I would try other headphones if I had them, bit am reluctant to buy headphones if they are not going to work.

What now?

 

Headphones are reported as not plugged in after W10 upgrade

Samurai, Thanks for your input. Sorry I didn't mention a couple of things. The headphones were working on this computer until the W10Pro upgrade. They plug into the green/pink 3.5mm outlets on the front and back of the computer. These sound inputs are part of the computer as originally shipped.

Nothing in device manager has a yellow triangle. These are the same headphones I have used on this computer for years with no issue until the W10 upgrade.

 

Computer Won't Auto Change the Playback Device When Headphones Plugged In/Out

Hi Michael,

I understand your concern and will be happy to assist you.

Is the issue specific to only Headphones/ Does External Speaker play when plugged in?

I suggest you to try resetting the default device as shown in the steps given below and check if the issue persists.

• 
  Plug in the Headphones in the machine.
  
• 
  Go to Start and Control Panel.
  
• 
  Select 'Hardware and Sound'.
  
• 
  Click 'Change system sounds'.
  
• 
  Click 'Playback' tab. (It should then show you your headphones in the list).
  
• 
  Select your proper Headphone device from the list, then Click 'Set Default'.
  
• 
  Now unplug your Headphones and select speakers from the list, then Click 'Set Default'.
  

Hope it helps. Please reply for further queries on this.