Windows 10: Headphones audio only works when the Recording settings tab is open

Tried the generic script solutions from: https://answers.microsoft.com/en-us/windows/forum/all/headphones-audio-only-works-when-the-recording/3ffbf4bb-ede6-4728-b07e-55ae44f0cc13Is there a solution to this issue?

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Headphones audio only works when the Recording settings tab is open

This might be strange, but I just recently upgraded to win10, and all of a sudden the audio has begun to act up. Namely when I have my headphones in, the sound they make is strangely distorted, almost like the PC isn't balancing it correctly. Even stranger,
when I opened the Recording tab in the Sound properties window, it fixes it. However when I close the window or even move to another tab, the sound goes back to sounding loud and hollow. I haven't seen a problem like this before, and I honestly have no idea
what's causing it.

 

Headphones audio only works when the Recording settings tab is open

Hi Ratandeep,

Unfortunately, none of the recommended solutions worked.

I'm using a Plantronics Voyager UC with a BT600 (Bluetooth dongle). My audio worked previously and now only works when I have the "Sound" window up with the "Recording" tab open.

So far, I have:

Ran the Sound troubleshooter

Drivers: uninstalled, reinstalled, updated.

Plantronics Hub software: uninstalled, reinstalled, updated.

Tried multiple sound sources.

Verified sound levels within "Open Volume mixer"

Plugged the bluetooth dongle into different USB ports

The connection to the headset seems solid, as do the sound levels. This must be an application/OS issue, because as I stated previously, the sound works if I have the "Sound" window open and "Recording" tab selected. As soon as I change from the recording
tab or close the window, the sound goes away.