Windows 10: Headphones can connect to my pc but, it isn't recognized as an output device. However found...

I've read a few forums here and there about people having an issue where their headphones connect, but don't send out audio at all, and these are some common fixes I've seen:Restarting and setting your Bluetooth support in services.mscEnabling the Bluetooth device in Sound settings in control panelRebooting the pcPower flashing the pcRemoving/Uninstalling the Bluetooth deviceChecking if the device pairs to anotherUninstalling your Bluetooth drivers, etc..None of the above worked for me at all. Except:Oddly enough even though its a temporary fix, if I go to control panel > devices & prin

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Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Headphones output device is not plugged in

A quick update about additional steps I tried:

1. Uninstall KB4512508 (no effect)
2. Re-install KB4512508 (no effect)
3. Disable and re-enable High Definition Audio Device via device manager (no effect)
   

As a last ditch I booted the PC with a live OS from USB storage and to my surprise the Headphones socket on the front panel was detected and worked fine. I think this should rule out a hardware-related issue.

Once again, I would appreciate any suggestion to solve this problem.

Best regards,

 

Headphone Jack does not recognize headset microphone

Hello,

Since a couple days the 3.5mm headphone jack of my computer does not recognize my headset microphone. When its plugged in the audio output works, but it says there is no microphone connected. It does recognize the headphones (audio output).

I already tried all of the following troubleshooting tips:

• The headset works on other devices (Laptop with Windows 11, PlayStation)
  
• Adjusting privacy settings.
  
• Enabling microphone in device manager (however this is not possible because it says its not connected)
  
• Reinstalling the device in control panel.
  
• Updating drives, windows etc.
  
• Other headsets also have the same problem on that port.