Windows 10: Headphones connecting but no audio?

Hello, my query is before when I connected my headphones it would say connected audio and mic but suddenly it just shows connected only no sound comes out. I have tried troubleshooting but it didn't help, i did find that in playback devices my headphones are there but they show as disconnected, they are not disabled I checked. it worked fine before the windows update after that issues started to happen.My laptop is Acer nitro 5Windows 11 ryzen 5 5000 seriesGtx 1650

:)

 

headphones directional audio issue

Hi

Welcome to Microsoft community.

It sounds like you've identified that your Razer Kraken headphones have suffered some physical damage that affects the directional audio, and you're looking for a way to make them usable by playing all audio through the working part of the headphones. Here are a few steps and suggestions you can try to achieve this:

Step 1: Enable Mono Audio and Adjust Volume

Since you mentioned that enabling mono audio makes the sounds incredibly quiet, you can try to increase the system volume and the application volume to compensate. Here’s how to do it:

1. Enable Mono Audio:
   
   • Open Settings.
     
   • Go to Ease of Access > Audio.
     
   • Toggle on Turn on mono audio.
     
2. Adjust System Volume:
   
   • Right-click the sound icon in the taskbar and select Open Volume mixer.
     
   • Ensure all volume sliders are set to maximum.
     
3. Adjust Application Volume:
   
   • Open the application you are using (e.g., Fallout 4).
     
   • Go to the audio settings within the application and ensure the volume is set to maximum.
     

Step 2: Check Realtek Audio Console Settings

Since you have Realtek Audio Console, ensure it’s configured correctly:

1. Open Realtek Audio Console:
   
   • Search for Realtek Audio Console in the Start menu and open it.
     
2. Check Speaker Configuration:
   
   • Go to the Speakers tab.
     
   • Ensure that the Headphone Virtualization and Front left and right full-range speakers are configured correctly.
     
3. Use Loudness Equalization:
   
   • Go to the Enhancements tab.
     
   • Enable Loudness Equalization to help balance out the audio levels.
     

Step 3: Hardware Fix (Optional)

If you're comfortable with a bit of DIY, you could try to repair the headphone cable. This involves:

1. Cutting the damaged part of the cable.
   
2. Soldering the wires back together or using a new 3.5mm jack.
   
3. Covering the exposed wires with electrical tape or heat shrink tubing.
   

There are many tutorials online that can guide you through this process. However, this requires some basic knowledge of electronics and soldering.

If none of these solutions work, it might be time to consider investing in a new pair of headphones.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

[WTB][EU]   Beginner audiophile headphones

i would also recommend looking at the Audio Technica m50s if this is your first step into audiophile headphones.

most of the cans you listed will also need an amp to push them.