Windows 10: Headphones detected but very low sound

Hello. I'm having a problem with my jack port. My pc is a HP Pavilion 15 b119sl running Windows 10.

Since two days ago, my jack port stopped working, hearphones are detected by system because when I plug them in, my volume level changes as always, but they're not listed in the sound panel...they are working on other devices though. I tried updating drivers and troubleshooting, but nothing changed. The only sounds I can hear are those produced in those panels when I click on play and they are very very low.





Do anybody know any solution?
Thanks for the help

:)

 

Unable to access headphones on Windows 10 with low voice from the headphones

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are unable to access sound from your head phones, do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.

If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the questions and check if it is working fine. This will help us to know if the issue is with ports.

Connect your headphones, right click on Sound icon from the Task bar in the right bottom corner, click on Playback, check if the headphones are selected.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

Headphones detected- but no sound

Hi all,

Lenovo G470 - Windows 10.

I can't hear any sound when the headphones are connected. Speakers are working perfectly. Headphones ( High Definition Audio Device) are detected but no sound. Headphones properties show Jack Information - LR - green circle with a black dot in the center-Right Panel
3.5 mm jack.

Can anyone help me fix this?

Thank You.

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

http://answers.microsoft.com/en-us/...ndows-10/7c172f44-52bf-4263-8b59-789e8f6cb3ae

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant