Windows 10: Headphones keep disconnecting Windows 10 - Soundcore q30

My bluetooth headphones Soundcore q30 keep disconnecting every 30 seconds after I connect them, I have runned the bluetooth troubleshooting, installed the latest drivers and switched off the Power Management, its still not working.

:)

 

Headphones will successfully connect to laptop via bluetooth, but do not latch on as an audio device in the device manager

I am having a bizarre issue with my Samsung Galaxy Buds Live. They are not latching onto my computer as an audio device. They will pair to the computer just fine, but windows refuses to acknowledge it as an audio device and I am unsure as to why that may be.

Troubleshooting steps I have already attempted, with no dice:

• Removing it as a device and re-pairing
  
• Forcefully removing it from the device manager, and re-pairing
  
• Uninstalling Bluetooth driver, and all other bluetooth devices, then reinstalling Bluetooth driver and re-pairing headphones.
  
• Uninstalling Bluetooth driver, and attempting to re-pair using the provided "Windows Generic Driver"
  
• Resetting the Earbuds themselves through the Samsung Wearables app on my phone.
  
• Updating ALL drivers on the laptop, including Bluetooth, again- for kicks and giggles.
  
• Attempting to disable the headphones within windows and run the windows sound troubleshooter
  

This is not an issue with the headphones as they work not only on my Samsung S22, but my desktop Windows 11 22H2 PC as well.

It should be noted that the laptop will connect to my Soundcore Life Q30 Bluetooth headphones just fine, but refuse to work with the Galaxy Buds.

This has been a real headache as these headphones in particular HAVE worked in the past on this same laptop with no hardware changes. The only notable change as of recently is the microsoft-forced upgrade to Windows 11 22H2...

 

Speakers and headphones work at the same time

Hi.

Let us isolate your concern by answering these few questions.

• Have you tried connecting your headphones directly to your desktop?
• Does your speaker work normally when connected to your desktop?

You may try the following steps to help resolve your concern:

• Unplug or Disconnect your speaker from the desktop.
• Connect your headphone directly to the desktop.

If the headphone works properly when directly connected to the desktop, we suggest that you contact your speaker manufacturer for assistance.

Let us know how it goes.

 

Unable to access headphones after upgrading to Windows 10.

Hi Clayton,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that you are unable to access the headphones after upgrading to Windows 10, do let us know the following to assist you better with this issue:

• What is the make and model of your laptop?
• Is this issue specific only to the headphones?
• Is your headphones working fine on other devices?
• What exactly happens when you try to access the headphones?

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10. Try the below and check if it helps.

Step 1: I suggest you to check if the headphones is set to playback device.

Follow the below:

• Connect the headphones to your device.
• Right click on the sound icon at the bottom right corner of the taskbar.
• Click on Playback devices.
• Check if you are able to find the headphone in the list of connected playback devices.
• If yes, click on the icon and then click on Set default option.
• Click on Apply and then on OK.

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

Hope it helps. Kindly reply back to us with the detailed description of this issue, we will be glad to assist you.