Windows 10: Headphones sound crashes when I bring up any screen recorder

I got a problem. If I bring up a screen recorder the headphone speakers crash the audio and makes a buzz sound. I unplug my headphones then plug it back in and there's no sound coming out until I close the screen recorder. I realized when I changed my headphones to newer ones, it still has the same problem. If I use the speakers from the computer it has no problem. I tried to troubleshoot my headphones and it doesn't seem to work. I never had this problem before until now. What is causing my audio to crash?

:)

 

Sound Recorder isn't Working!

Hello,

Thank you for posting your query in Microsoft Community.

To guide you In right direction we want to know:

-Are you using voice recorder or any other app to do so?

I would suggest you to try these methods and check if that helps:

Method 1:

Please run Recording Run Troubleshooter.

You may try to run the in-built Windows Recording Audio troubleshooter and check. Follow the steps:

• Press Windows Key + X..
• Click on Control Panel.
• Select Troubleshooting.
• On the left pane, click on View All.
• Click on Windows Recording Audio to run the troubleshooter.

Method 2:

If the issue persists, I suggest you to use the sound recorder and check if you are able to record the sound.

• In the Windows Start screen, type “sound recorder”, then select Sound Recorder from the search results.
• Try recording your voice through your microphone, then play it back. To do so, simply tap or click Start Recording, speak to the microphone, and then save the file so you can play the recording.

This will helps us to find out if the issue is with any online messenger like Skype or Windows.


I also suggest you to install the latest driver for Mic from the manufacturer’s website.

I also request you to refer the following link:

Sound Recorder app for Windows: FAQ

Sound Recorder app for Windows: FAQ - Microsoft Support

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.



Thank you.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

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I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant