Windows 10: Headphones stop working after updates? - Realtek HD Audio Driver Dell G3 3779

My headphones stop working, probably from some driver problem, which maybe happens after a Windows or Dell update. Windows says it's the current driver, but I can fix it when I use this most current version from the Dell site:


Dell Update Package - v6.0.1.8642 A05 March 20, 2019

Realtek-High-Definition-Audio-Driver_99JJJ_WIN_6.0.1.8642_A05_03.EXE


After that, the sound comes out of the headphones again, but the driver is the same as it was before:


Driver version: 10.0.18362.1 3/18/2019


So, the driver doesn't change, but the headphones work, after I load that Dell Update Pkg and restart the computer a couple times.


Does anyone know what might fix that, besides having to load this Dell Update Pkg once a week? I'm thinking it's more likely a Dell or Dell SupportAssist problem, and I probably need to remove all the Dell stuff off the machine. It's no longer under warranty or support.

:)

 

Realtek HD audio headphone jack

Realtek HD audio headphone jack not listed separately in device manager, headphones don't

 

Windows 10 & Realtek HD Audio and Headphone jack not working

I have two different PCs that when installing the Realtek HD Audio driver the headphone jack stops working. If I uninstall the Realtek HD Audio driver everything working but then Windows Update re-installs the driver again and again. How can I fix this
issue? I don't want to turn off all auto updates. Thanks.

 

Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.