Windows 10: Headphones won't connect with Bluetooth after working fine for two years.

System: Windows Bluetooth is finding the headphones, and it is paired. We are not able to “connect” despite it being paired. The headphones say they are connected, but I hear no sound.Windows and device About are in a screen shot at the end of this post.The headphones are Beyerdynamic Lagoon ANC. The drive is installed. When looking at Sound Settings there is a “Sound control panel” which is different than the Sound settings and it shows two versions of the headphones, and they are “disconnected,” and will not respond when we click “connect.”In Windows Sound settings the one you g

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Can no longer connect bluetooth headphones after Windows update

Thanks for providing this link. I have already taken most of these steps. I did remove the headphone device that was in the list and retried, but still would not connect. The same thing happens with the new headphones I just purchased. Bluetooth is definitely
running as my mouse is bluetooth and it is working fine.

I have run the bluetooth troubleshooter but it could find no problems, I even restarted my laptop and tried again. Still no connection. One of the headphones I have, I have used for a couple years, and for at least a year with this laptop. The ceased to
work after the last big update. It seems to be connected.

 

Windows 10 says bluetooth headphones are connected but also not connected

This is one of those nightmare issues where it seems to only be a problem between one computer and one device. The headphones connect just fine on other windows 10 machines, and other bluetooth headphones connect just fine to this computer.

Details:

Upon adding the device in bluetooth, windows says the headphones are connected, but the headphones do not indicate they are connected. The headphones are listed with three separate entries in the bluetooth settings window, under input devices, audio, and unspecified, but this is also the case on the computer where the headphones work just fine. In playback devices, the headphones are listed, but show as disconnected. Selecting "connect" does nothing.

In Devices and printers, the headphones show as connected and troubleshooter finds no problems. If the devices were paired by selecting the available devices listing that the headphone instructions say to select, the right-click menu does not show the "control" option. If paired by selecting the other listing, the control option will be there, but the only option will be to use the device as a proximity lock. Also pairing this way will cause the default windows 10 bluetooth settings window to minimize instantly whenever opened until the device is removed.

Steps already taken:

Used both device manager and a driver utility to check for for driver updates, uninstalled bluetooth devices and drivers and reinstalled, ran sfc /scannow, restarted pc and re-paired headphones numerous times.