Windows 10: Headset Audio and Microphone only works in Microsoft Teams

Hello,


I have an odd issue where a Plantronic headset Savi 8220 only works in MS Teams, no where else.

I have tried it in Webex, Jabber, The Windows sound control panel and I cannot get a response for the Audio / Mic tests.


In MS Teams however, the sound and mic work without issue for this headset.


The built in mic and speakers in this laptop work in all apps and the sound control panel


So far I have,


- Uninstalled the driver and reinstalled

- unistalled and reinstalled the Plantroincs hub

- Tried the Plantroincs headset dock plugged into laptop was in laptop dock

- Power Cycled the headset


Any ideas ?

:)

 

Issues with Bluetooth headphones and microphone in Microsoft teams

I have a pair of Bose QuietComfort 35 Series II headphones with inbuilt microphone which don't seem to be operating correctly with Microsoft Teams.

When I turn on the PC and headphones, I have two devices shown under Sounds > Playback - headphones and headset. The headset is also available under Sounds > Recording so I am assuming that this is the microphone element of my Bluetooth headphones.

When I start MS Teams, audio only works if the headset is selected for both Speaker and Microphone under the options in MS Teams, however the audio quality is terrible when listening with the headset as the active device.

I had resolved this by disabling the headset under Sounds > Playback, but this stops any audio working in MS teams.

I could deal with the poor quality if it was only the audio from the MS Teams call but when I set the headset as the speaker device in Teams it stops any other applications from using the headphones device.

 

Issues with Bluetooth headphones and microphone in Microsoft teams

I have a pair of Bose QuietComfort 35 Series II headphones with inbuilt microphone which don't seem to be operating correctly with Microsoft Teams.

When I turn on the PC and headphones, I have two devices shown under Sounds > Playback - headphones and headset. The headset is also available under Sounds > Recording so I am assuming that this is the microphone element of my Bluetooth headphones.

When I start MS Teams, audio only works if the headset is selected for both Speaker and Microphone under the options in MS Teams, however the audio quality is terrible when listening with the headset as the active device.

I had resolved this by disabling the headset under Sounds > Playback, but this stops any audio working in MS teams.

I could deal with the poor quality if it was only the audio from the MS Teams call but when I set the headset as the speaker device in Teams it stops any other applications from using the headphones device.

 

Headset microphone (with audio splitter) not working

My Acer Predator (Helios 300) laptop has a singular audio port, which I use with my headset that has a separate microphone and headphone cable. I have used an audio splitter to get around this issue for a while now, and it has worked perfectly fine. Normally
when I would plug the splitter in, a prompt would appear asking what type of device was just plugged in, options were headphones, speakers, microphone, headset, and one or two other options that I don't remember because I never used them. I would select "headset"
and it would work just fine. Recently, something changed. This prompt no longer appears, and my computer no longer acknowledges the microphone on my headset, instead using the default internal microphone. The headphones still play audio like normal, but I
have found no way to get the microphone working.

If I just plug the microphone chord into the audio jack, it still does not work, and the computer refuses to play audio.

So far I have tried:

• Uninstalling and re-installing the audio drivers (multiple times)
• Updating windows
• Running the audio troubleshooters (Both for playing audio and recording)
• Checking for updates to Dolby
• Scanning for hardware changes in device manager
• Disabling the default microphone

None of these have done anything.

I'm really at a loss here. I consider myself pretty computer savvy but nothing I've tried has gotten me anywhere.