Windows 10: Headset not working properly

I have a headset that stopped working on my laptop recently. When I connect the headset, a screen pops up asking what the device connected is and I select headset like always. But now even though I select headset, the audio starts playing through the laptop and not the headset. After troubleshooting, it asked me permission to try and update the drivers to try fixing the problem, which I gave, after which the problem still persisted. I checked playback to check whether headset was disabled but it was not and it was showing as unplugged when it was plugged in.

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Headset not working

Hi Mathieu,

We need to know if the issue is with the computer or headset. To isolate the concern, provide us the following information:

• Are you using a laptop or a desktop?
• If you're using a laptop, does the built-in speaker works?
• Are you using a USB headset or does your headset has a 3.5mm jack?
• Do your headset works on other devices?
• Have you tried using other headsets on your computer?

In the meantime, follow the troubleshooting steps found on this link. The link provided different troubleshooting steps to help you resolve the issue.

Hope to hear from you soon.

 

Headset not working

Hello,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. What is the make and model of the headset?
   
2. What is the make and model of the PC?
   
3. Have you tried using the headset in a different audio port?
   
4. Have you tried using the headset on a different PC?
   

As you have mentioned you have tried some steps, may I know, what are the troubleshooting steps you have tried?



Also, if you are using a headset with built in Microphone, I suggest you to follow the steps mentioned below.

1. Right click on the Speaker icon on the bottom right hand corner of the screen.
   
2. Click on Sounds and under
   Recording Devices select the Microphone.
   
3. Click on Properties and select
   Listen tab.
   
4. Check the box Listen to this device.
   
5. Now select the Default Playback Device under
   Playback through this device menu.
   
6. Click on Apply and then OK.
   
7. Click on OK.
   

We await your response.



Regards,

Prakhar Khare

Microsoft Community – Moderator