Windows 10: Headset problem on realtek audio device and external usb device

Discus and support Headset problem on realtek audio device and external usb device in Windows 10 Drivers and Hardware to solve the problem; I have a "Predator Helios 300" Laptop for gaming. I enjoy my audio on a GXT 658 Tytan that is connected to a 5.1 External Surround Sound Card. I also... Discussion in 'Windows 10 Drivers and Hardware' started by Michaelv. Voorn, Sep 4, 2021.

  1. Headset problem on realtek audio device and external usb device


    I have a "Predator Helios 300" Laptop for gaming. I enjoy my audio on a GXT 658 Tytan that is connected to a 5.1 External Surround Sound Card. I also have a "Sony 1-7-1 Konan headphones".My problem is I can't get them both to work together when I want to switch to headphones, I need to do this:Manual switch the 2 devices in sound options from > speakers USB multi-channel audio device< to >Realtek High Definition audio device<.Would I do it the normal way like inserting the jack plug from my headphone it does recognize A headphone but Realtek DOESN'T takes over and does not shut

    :)
     
    Michaelv. Voorn, Sep 4, 2021
    #1
  2. Aceman.au Win User

    Sennheiser GSP 350. Microphone stops working when I open any game

    Wow, ok. I think I've fixed it by accident while fiddling around.

    It appears to be the Realtek audio being the issue here. I don't use my onboard sound card as my headset is a USB headset only and my speakers are plugged into an ASUS sound card.

    Step by step fix:
    • I went into recording devices
    • I enabled STEREO MIX (Realtek High Definition Audio)
    • Then I set that Stereo Mix as the DEFAULT DEVICE (At this point it took over both input and output devices without my permission )
    • Then set my Sennheiser headset as default recording and playback devices in their respective windows even though they both still said they were the default devices when they weren't
    Headset microphone is currently functioning while in game now. I'll update the thread if it goes again. Should I completely disable Realtek audio??? Or will windows just force it to work again?
     
    Aceman.au, Sep 4, 2021
    #2
  3. netter Win User
    No audio output device

    Hello!
    I have a common problem: my Windows 10 has No Audio Output Device.
    System configuration:
    • Lenovo Legion Y520-15IKBN (laptop)
    • Windows 10 Pro, version 1909, build 18363.535;
    • Current updates;
    Device manager shows these audio devices:
    • High Definition Audio Device (driver version 10.0.18362.356)
    • Intel Display Audio (10.27.0.6)
    • ASUS Xonar U3 (10.0.8.2164)
    i.e. the problem persists even with an external (USB) audio device, recognized by the system.

    I performed a sanity check on this issue. Sound works when I boot into Ubuntu live. Therefore, it is not a hardware problem, and is indeed a Windows problem.

    Solutions that have not worked so far:
    1. Audio troubleshooter (issues found: check audio device, nothing else)
    2. Rolling back drivers
    3. Uninstalling audio devices
    4. Uninstalling any audio-related devices, incl. the likes of bluetooth speakers
    5. Updating audio drivers (from both built-in drivers and from manufacturer's site)
    6. Installing a generic audio device (installing a generic USB audio device does not succeed, and installing a generic Realtek device resulted in a BSOD)

    Do you have any ideas for fixing this?
     
    netter, Sep 4, 2021
    #3
  4. Headset problem on realtek audio device and external usb device

    Windows 10 cant see Bluetooth headset in Realtek aduio device list . Headset connects to Bluetooth can hear the "bleeps" no sound.

    I have an Acer Aspire E1-571 running Windows 10.

    I have BlueSolie Bluetooth dongle (5.4.277.0)

    Realtek audio card (1.0.98.50629)

    KSARCADE Bluetooth headset.

    The problem is that the headset connects to Bluetooth I hear the "bleeps" and the 'properties' show a good to strong signal bar but the device dose not show up the Realtek audio card device list, ergo the audio card cannot establish a channel to the Bluetooth
    headset , so no sound.

    Steps taken.

    1) Created a restore point.

    2)Downloaded the Realtek W10 Bluetooth driver.

    3)Enabled and started the Bluetooth services (BthHSSrv Hands free, bthserv Support service)

    4)Uninstalled and reinstalled the Hi def audio drivers.

    5)Using the Action centre 'connect' has no effect. The action centre dose not show 'Bluetooth'

    6) Contacted MS support could not fix it.

    Any practical suggestions gratefully received.
     
    clivegulliver, Sep 4, 2021
    #4
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Headset problem on realtek audio device and external usb device

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