Windows 10: Headset with 2 seperate cables not working correctly with 1 audio jack

Discus and support Headset with 2 seperate cables not working correctly with 1 audio jack in Windows 10 Drivers and Hardware to solve the problem; Hello, I have headset Genius HS-500X and it has 2 seperate cables for audio and mic. The problem is that my laptop has only 1 jack with headphones and... Discussion in 'Windows 10 Drivers and Hardware' started by Satnamigyz, Aug 16, 2015.

  1. Headset with 2 seperate cables not working correctly with 1 audio jack


    Hello, I have headset Genius HS-500X and it has 2 seperate cables for audio and mic. The problem is that my laptop has only 1 jack with headphones and microphone icon, so it should be a combo jack. About 2 months ago I've bought an splitter ( https://i.imgur.com/OXwRzIw.jpg ) , that has one cable red and one green so it should work. It's the same as in picture. But when I plug everything in correctly microphone is not working and headphones have reversed sound, when sound should come from left side it comes from right. I've tried to reinstall software (realtek) many times, also bought another one splitter, but no success. I don't know what to do more.. The last hope is on you guys.

    :)
     
    Satnamigyz, Aug 16, 2015
    #1
  2. ShakeR2S5 Win User

    Windows 10 usb-audio jack headset, audio jack not detected

    Hi, I recently updated my Windows from 7 to 10 and since I updated my headset (Turtle Beach px22 Shadow) not working correctly.

    It has 2 cables, an audio jack and a usb. The usb is working fine, but if I want to use the headset's amplifier properly I have to connect both cables to my computer, but It cannot detect the audio jack. When I plug out my headset from the amplifier, then
    I've got a smaller audio jack and If I plug that in, it works. Before I updated my Windows, It worked perfectly.

    Thanks for help!
     
    ShakeR2S5, Aug 16, 2015
    #2
  3. Matt7701 Win User
    Microphone not working with my desktop

    So I've opened my case up and everything looks fine and normal. But it seems to be the back and front headset jacks that both don't work with my razer kraken headset. I then tried my other headset (Turtle Beach Earforce X12) and that worked. Whether it
    is because the turtle beach headset has 2 cables, one for mic and one for audio, and the razer kraken only has one cable for audio there might be a problem there I'm not quite to sure.
     
    Matt7701, Aug 16, 2015
    #3
  4. Headset with 2 seperate cables not working correctly with 1 audio jack

    Ok Nvida drivers are installed by MS, if you also have geforce experience installed it will also try and they will clash causing errors, uninstal geforce experience uninstall nvidia drivers and in device manager chose update my driver and see if that helps
     
    reddwarf4ever, Aug 16, 2015
    #4
  5. When i try to uninstall geforce experience through control panel it does nothing, any suggestions? I click uninstall and no response.
     
    Satnamigyz, Aug 16, 2015
    #5
  6. strange behaviour....don't think uninstall works in safe mode but could try.....is it in the programs list, maybe could try and see if uninstall option there, under nvidia.....
     
    reddwarf4ever, Aug 16, 2015
    #6
  7. try this

    1 : Disable all 3rd party services
    Click on start and search for msconfig.exe.
    later, click on services tab> hide all Microsoft services> click on disable all > enable NVidia services alone.
    click on startups> disable all > enable NVidia startups.
    hit apply, choose restart later.

    Ensure you have enabled NVidia services before closing.

    2 : Disable the antivirus installed and firewall in computer
    (if the computer is connected from wireless router then ensure you disable the router firewall settings as well)

    3 : Uninstall GeForce Experience from control panel and please delete the GeForce Experience folder from (C:\Program Files (x86)\NVIDIA Corporation\GeForce Experience) make sure that this folder is deleted from the Recycle bin as well.

    4 : Restart the computer
     
    reddwarf4ever, Aug 16, 2015
    #7
  8. Headset with 2 seperate cables not working correctly with 1 audio jack

    the other thing to try is to download and reinstall GeForce experience, it may have a repair option, once it is reinstalled hopefully any corruption wil be gone and you can uninstall it......apparently if you uninstall the graphics card driver it asks if you want to uninstall the software as well......make sure this is ticked, but you will need to reinstall the graphic card driver through device manager or nvidia website
     
    reddwarf4ever, Aug 16, 2015
    #8
  9. Okay, so before you wrote this I've done this. I have uninstalled both, geforce experience and graphics card. Sound is still reversed, but microphone is working although it has noise.
     
    Satnamigyz, Aug 16, 2015
    #9
  10. I assume you have reinstalled the nvidia driver....not sure now unless there are some settings in the audio driver which allow some changes.......
     
    reddwarf4ever, Aug 16, 2015
    #10
  11. About mic. Maybe it's just really bad that's why it has huge noise and low quality, because this headset price was really low those days when bought. But speaking about sound, why is it like swapped? Left is coming from right and right from left sides.

    Edit: If I buy a new headset with a single cord (combo), it should work correctly, am I right?
     
    Satnamigyz, Aug 16, 2015
    #11
  12. sounds a good plan....
     
    reddwarf4ever, Apr 5, 2018
    #12
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Headset with 2 seperate cables not working correctly with 1 audio jack

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