Windows 10: Headset with mic isn't working

Hello,


My computer system uses Realtek HIgh Definition Audio software for speakers and sound. I am not having trouble getting sound out of my computer's speakers. However, my headset with mic is not working.


I cannot figure out how to fix this because I still get the two notifications (one for headphones and the other for mic) when I plug it into the jacks.


During my researching on this issue, it seems like a common problem. Yet, none of the solutions from articles and YouTube videos have worked.

• Is there a software glitch between Windows 10 and Realtek software?
• Is there a software glitch between Windows 10's sound and audio settings and the teaching software I am using for work?
• *Can Microsoft tech support access my computer to fix this problem?

I am quite tech savvy but this has me beat - I have been at this for two days. I need Windows 10 to work to connect to my headset with mic attached when presenting in the teaching software for work.


Any assistance will be great appreciated.

:)

 

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