Windows 10: Health Check says Yes; HP Supportsays No ??

All the graphs of 'acceptable' pc's and/or cpu's list my laptop and components; however still told unavailable ??Here's what I have: "HP Envy x360 Convertible PC model # 13-y0XX" Puchased & upgraded via Costco with:** "Intel Core i7-7500U, 2.7GHz~SC turbo to 3.5GHz, 2 core/4 thread"** "Intel HD 620 Support for HD decode, DX12, HDMI v2.0a, UMA graphics"** "13.3 in UHD 3840x2160, Touchscreen, UWVA, 340 nits"** "16384-MB 256 MB x 32 x 4 x 4 pieces, LPDDR3-1866 dual channel, 16gb maximum system memory"** "1 TB PCle-NVMe M.2 solid-state drive supporting triple level cell TL

:)

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.

 

PC Health Check shows the processor is not compatible. It IS on the list of compatible processors though.

My HP desktop meets all requirements for the Windows 11 upgrade but when I run the PC Health Check app it says my processor is not supported. I have gone to the compatibility list on Microsoft and it IS on the list as supported for the upgrade. I have checked that my TPM is enabled and not hidden. I have verified that I am running in UEFI mode and not Legacy. Below are my specs which meet all of the criteria. I don't understand why the PC Health Check app is blocking the upgrade.

 

health check

MS has supposedly updated the PC Health check app to provide some additional information.

If your I7 isn't Generation 8 or newer, it'll be flagged as incompatible. Even if it has much higher capabilities than listed in the hardware requirements.