Windows 10: HearthStone Game keeps freezing, stuttering, disconnecting making it impossible to play

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Some players of Hearthstone are reporting that the HearthStone Game is freezing, stuttering, or disconnecting on their PC, making it impossible to play. In this guide, we have a few solutions that can help you fix the issues. HearthStone Game keeps freezing, stuttering, disconnecting on PC If HearthStone is freezing, stuttering, or disconnecting frequently and […]

This article HearthStone Game keeps freezing, stuttering, disconnecting making it impossible to play first appeared on TheWindowsClub.com.

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Windows 10 upgrade: Game stutter issue

Hi,

Compatibility issues is one of the possible reasons why you're experiencing stutter issues when playing a game on your Windows 10 device. To help you resolve this concern, we need to gather more details. kindly verify the information below:

• Are you experiencing this issue with all of your games?
• Are you having this issue when you are playing both online and offline games?
• Does this issue occur on both digital and disk games?

In the meantime, we suggest that you follow the troubleshooting steps provided on this

link. This can help us resolve problems you may experience during gameplay on your Windows 10 device.

We're looking forward to your reply.

 

Games freeze when playing

When I play most games, they freeze and stop working. I have tested this playing online, they only freeze visually. My input still works, as I have had my friend verify that my character still moves. I still have volume and sounds that seem to be working properly. I have two monitors and everything works just as it is supposed to on the other monitor. The games don't lag before freezing. My computer and drivers are all up to date. I have looked everywhere and asked around, but can't find a solution, or even people with a similar problem. I reset my computer and that seemed to work for a while, but 2 weeks later the issue resufraced.

I can play games like Hearthstone without an issue, but something like Heroes of the Storm or Grim Dawn freeze up. Prey freezes up along with MGSV: The Phantom Pain. Again, to clarify, my computer does not freeze up, but it seems just the game visuals do.

Specs for my PC are:
Windows 10 Home version 1709
OS build: 15063.674
Processor: Intel i7-3770K CPU @ 3.50GHz
RAM: 16 GB
64-bit
GPU: GeForce GTX 770

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator