Windows 10: HEIF and HEVC Media Extention app

I bought this app from Microsoft so I could open photos from a cell phone. I can not find the app to install. How do I put this on my computer. Nothing came up to install or open it.

:)

 

HEIF AND HEVC Media Extensions

Hi Mylobotomy ,

My name is Ana. I am an Independent Advisor. Thanks for contacting our support.

To know if the extensions are installed before you go on the pc to:

Settings> Apps> Apps & features.

and search the extensions list.

The only caveat about HEIF is that files using HEVC codecs requires modern hardware, such as Intel 7th Gen Core processors and newer graphics cards. Otherwise, the extension will not work as expected when playing videos.

https://www.windowscentral.com/how-open-heic-an...

Let me know if I help

Regards

Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research
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Opening HEIF files and HEVC Videos on Windows 10

Very impressed with Apple being the first to adopt HEIF and HEVC on iOS 11. Only problem is, no other platform seems to support it as of now.

Even though HEVC is supported on Windows 10 out of the box, the videos don't actually plan in any app on Windows 10.

HEIF is not supported at all.

Does anyone know of any apps or programs that would let me play HEIF and iOS 11 HEVC videos on Windows? Or maybe a codec pack?

Note: I do not want to convert these images and videos while exporting to Windows; want to keep them in their native formats.

***Post moved by the moderator to the appropriate forum category***

 

HEIF AND HEVC Media Extensions

Hi Mylobotomy, I'm Graeme, an independent adviser here to help.

Did you purchase these media extensions through the Microsoft Store?

If so, you should be able to visit the same page you purchased them from in the Store to see the installation progress.

If you can't find it, try this link:

https://www.microsoft.com/en-au/p/heif-image-ex...

Otherwise, you might need to contact Microsoft Support. Here are contact links:

Chat Support:

https://partner.support.services.microsoft.com/...

Phone Support:

https://support.microsoft.com/en-ca/help/405170...

Let me know how you go! Thanks!