Windows 10: Hello community. I need to speak with Microsoft about a password issue after migrating a...

So my problem is, My uncle died Jan 2019, and his son, my cousin has a gaming laptop that his father bought for him years ago and was working fine. I upgraded it for him from windows 8 which I have the password for to windows 10. Just for reference, I am a former IT Pro and still build and upgrade computers in my spare time.


Unlike my laptop and 2 pc's that I migrated from Windows 7 Pro to windows 10, my computers upgraded to 10 Pro. This laptop however upgraded to windows 10 home. The problem that I have with this is that, when I upgraded the laptop to 10 now it wants you to sign in with a Microsoft account either via email or text.


Unfortunately since he died and my cousin doesn't know any of his email account passwords, and his father had about 5 accounts. 1 hotmail and 4 live/MSN email accounts. This is also the first computer that I've worked on that is not giving me the option to get into the bios when I boot it up to change the boot device so I can do a fresh install which is my last resort because I really don't want to lose any of his programs or files.


Is there anyone that can help me at least with a phone number so I can contact Microsoft directly because right now the laptop is just a Core i7, 32GB, Nvidia GEforce GTX 780m, expensive paper weight.

:)

 

Microsoft Hello

Hello,

Thank you for writing to Microsoft Community Forums.

1. Have you made any changes on your computer prior to this issue?
   
2. Do you have access to another administrator account on your computer?
   
3. Have you recently updated or upgraded your pc?
   

I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

1. Select the Ease of Access
   button in the lower-right corner of the sign-in screen.
   
2. Select On-Screen Keyboard.
   

Reply with the information, so that we can help you further.

Sandeep Kumar M

Microsoft Community – Moderator

 

Issues while resetting Microsoft account password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while resetting the password for your Microsoft account.



As you have that after entering the code it asks you to enter the current password, I would suggest you to try the following steps and see if that helps.

1. Try resetting the password using in-private browsing. If you are using Edge or Internet Explorer press,
   Ctrl + Shift + P to open Private tab. If you are using Chrome, press
   Ctrl + Shift + N.
   
2. Try clearing Cookies and Cache of the browser. Refer the article
   
   Delete and manage cookies. To clear Cookies in Edge follow the steps mentioned below.
   

• Open Microsoft Edge and go to
  Settings and more > Settings > Privacy & security.
  
• Under Clear browsing data, select
  Choose what to clear.
  
• Select the Cookies and saved website data check box and then select
  Clear.
  

If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.