Windows 10: Hello enable your microsoft account ..... impossible with my PC

Dear Community

I am running Windows 10 64Bit and have added the active Office 365 subscription to this PC.

When I try to complete my windows sign in in any of the office suite (word / excel) Use ID is OK > Password is OK > I then get the message "Hello enable your microsoft account" You need to use Windows Hello to finish adding ***@*** my account. This is not possible on this PC as no camera, no fingerprint possible.

How can I complete sign in?


Any help gratefully received as I have tried various YouTube fixes / workaround all of which do not solve the problem


Moved from: Office/My account, billing and sign-in/Windows 10/Office 365 Home

:)

 

Cannot link/add my Microsoft Account to Local Account


Hello Ken,

Im using Win10 Build 1607 with all latest update.

I also run all related troubleshooters:

• Windows Update
• Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
• Microsoft Accounts

No Problem found. Also the suggestions from Microsoft didnt helped.

 

Recovery of Microsoft Account, Impossible?

Hi,

You may need to reset your password for you to access your account again. To efficiently assist you, we'd like to gather more information:

• Are you getting any error messages when you tried to login?
• Which build and version of Windows 10 are you using?
• Are you trying to log in to your Microsoft Account or to your Windows 10 local account?
• Have you tried resetting your password?

Meanwhile, if you're trying to log in to your Microsoft Account, we suggest that you follow the steps in this

forum article shared by PaulSey on how to reset your password and recover your Microsoft Account.

If you're trying to log in to your Windows 10 local account, we suggest that you perform the instructions in this

article on how you can reset your Windows 10 local account.

If the issue still persists, we recommend that you follow the steps on how to recover your Microsoft Account by clicking on this
link.

Keep us posted if you need additional help.

 

Microsoft Hello

Hello,

Thank you for writing to Microsoft Community Forums.

1. Have you made any changes on your computer prior to this issue?
   
2. Do you have access to another administrator account on your computer?
   
3. Have you recently updated or upgraded your pc?
   

I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

1. Select the Ease of Access
   button in the lower-right corner of the sign-in screen.
   
2. Select On-Screen Keyboard.
   

Reply with the information, so that we can help you further.

Sandeep Kumar M

Microsoft Community – Moderator