Windows 10: Hello, I had a blue screen that I could not take a picture of, but I used a program to see...

submitted by /u/PixelNowFlash
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:)

 

Blue Screen Appearances when using browser

Hello Judy,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you for the issue.

It would be grateful if you can reply to this question in order to assist you further:

• Does this issue occurs only while accessing a specific browser or with all browsers?
• What is the exact error message or code you receive when you get Blue screen error?
• Which are the troubleshooting steps you have already tried to resolve this issue earlier?

I suggest you to follow the steps from the below link and check if it helps:

Troubleshoot blue screen errors

Kindly reply to us with the answers to the questions asked and the status of the issue.

Thank you.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Start screen pictures

Jelo Sen - Thank you greatly for your very quick reply.

Have followed the steps you suggested but no joy.

When I start this computer the following happens - Blue background screen with the 4 highlighted windows - Blue highlight windows "Welcome" with windows 10 logo - Desktop screen with all current programs etc.

Have checked the computer in adjoining office and opening process which shows pictures - Blue screen with 4 highlighted windows - Panoramic pictures, such as today with a European national park view changing to a view of the " Grand Canyon on Mars"
also showing the windows 10 logo and surprisingly underneath that still " Windows 7" Welcome - Desktop screen with necessary programs

Seems as though one step has been lost - Both machines originally opened the same way with the pictures.

Norman 838