Windows 10: Hello i have a PC game i downloaded that isnt opening due to a kernalbase.dll crash error 1000

I havent had any issues with any other games or exe files, and ive updated all my redistributables and graphic drivers etc. I have also had a clean install of the game and verified its integrity and i keep getting this error:Log Name: Application Source: Application Error Date: 11/16/2024 3:39:23 PM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: RD-D-7F545BA90C\Ethan Computer: RD-D-7F545BA90C Description: Faulting application name: Superfighters Deluxe.exe, version: 1.0.8107.30539, time stamp: 0x622e1

:)

 

D3dx9_30.dll Not Found error in Ashes Cricket 2009

Important Note: Do not, under any circumstances, download the d3dx9_30.dll DLL file individually from any "DLL download site." There are a number of different reasons that downloading DLLs from these sites are never a good idea.

 

all games blackout and crashes ,then pc restarts. no errors seen

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.



Based on the provided error logs and the steps you have already taken, it appears that your system is experiencing multiple issues that could be contributing to the crashes and restarts. Here are some detailed steps and solutions to address each of the errors you mentioned:

1. Critical Error: "The system has rebooted without cleanly shutting down first."

This error, logged as Event ID 41, typically indicates that the system experienced an unexpected shutdown, which could be due to hardware issues, power supply problems, or software conflicts.

• Check Power Supply: Ensure that your power supply unit (PSU) is functioning correctly and providing adequate power to your system.
  
• Check for Overheating: Monitor your CPU and GPU temperatures to ensure they are not overheating. Overheating can cause sudden shutdowns.
  
• Update BIOS/UEFI: Ensure your BIOS/UEFI is up to date, as updates can fix stability issues.
  
• Check for Hardware Issues: Run hardware diagnostics to check for failing components, such as RAM or the hard drive.
  

2. Error: "Session 'PerfDiag Logger' stopped due to the following error: 0xC0000188"

This error indicates that the maximum file size for the PerfDiag Logger session has been reached, causing events to be lost.

• Increase Log File Size:
  
  1. Open Event Viewer.
     
  2. Navigate to Applications and Services Logs > Microsoft > Windows > Diagnostics-Performance > Operational.
     
  3. Right-click on Operational and select Properties.
     
  4. Increase the maximum log size.
     

3. Error: "bad_module_info has stopped working"

This error is common when launching or playing games and can be caused by various issues, including outdated drivers, incompatible software, or system resource limitations.

• Update Graphics Drivers: Ensure your GPU drivers are up to date. You can do this via Device Manager or by downloading the latest drivers from the GPU manufacturer's website.
  
• Disable Full-Screen Optimizations:
  
  1. Right-click on the game executable.
     
  2. Select Properties.
     
  3. Go to the Compatibility tab.
     
  4. Check Disable full-screen optimizations.
     
  5. Click Apply and OK.
     
• Run the Game as Administrator: Right-click on the game executable and select Run as administrator.
  
• Disable Game Mode: Go to Settings > Gaming > Game Mode and turn off Game Mode.
  

4. Error: "Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.]"

This error indicates an issue with the Volume Shadow Copy Service (VSS), which is used for creating backups and restore points.

• Re-register VSS Components:
  
  1. Open Command Prompt as an administrator.
     
  2. Run the following commands one by one:
     
     
  3. Restart your computer and check if the issue persists.
     

Additional Steps:

• Check Event Viewer for Additional Errors: Look for other related errors in Event Viewer that might provide more clues about the root cause.
  

Please feel free to reach out if you require any additional assistance. I'm here to help!

 

My PC crashed while playing a game and wiped my game folder. Can someone read the crashdump.dmp file and help me,

Hello,iakr

Welcome to Microsoft Community.

Based on the information provided in the crash dump file, it appears that the crash occurred while you were playing the game "A Plague Tale: Requiem" (APlagueTaleRequiem_x64.exe). The crash was caused by an access violation (ExceptionCode: c0000005), which means that the program attempted to write to an invalid memory address (0000000000000000) leading to a NULL_POINTER_WRITE_STRING_DEREFERENCE error in the VCRUNTIME140.dll module.



The specific source file responsible for the crash is "memcpy.asm" from the VCRUNTIME140.dll, and the line number is 40. This suggests that there might be an issue with memory copying (memcpy) operations, possibly due to corrupted data or an attempt to access a null pointer.



To identify the root cause and resolve the issue, you can try the following steps:

1. Check for Game Updates: Ensure that your game is up-to-date. Developers often release patches to fix bugs and improve stability.
   
2. Check Graphics Drivers: Make sure your graphics drivers are up-to-date. Outdated or corrupt graphics drivers can cause crashes in games.
   
3. Verify Game Files: If you are using a platform like Steam, you can verify the integrity of the game files to ensure that none of them are corrupted.
   
4. Check for Overheating: Monitor your PC's temperature while playing the game. Overheating can cause crashes. Make sure your system's cooling is working correctly and consider cleaning any dust inside the PC.
   
5. Reinstall Visual C++ Redistributables: Since the crash is related to VCRUNTIME140.dll, reinstalling the Visual C++ Redistributables might resolve the issue. Go to the following article to download the Visual C++ component-<Latest supported Visual C++ Redistributable downloads | Microsoft Learn>
   

Keep in mind that debugging crash dumps can be complex, and the information provided may not always lead to an exact solution. If the problem persists after performing the above steps, please try to upload the newly generated DUMP log to the cloud disk and share the download link here, it will help us see how the problem manifests.

Best regards,



Chandy |Microsoft Community Support Specialist