Windows 10: hello, i have a problem with my device... when i login in it have a black screen with a...

the screen is blank with a mouse pointer and i have restarted windows explorer and i cant enter the blue screen where you can use advanced option

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen after login in

You can try the following steps to fix black screen after login in caused by KB5022360:

1. Boot into Safe Mode
   
2. Uninstall the problematic update (KB5022360)
   
3. Restart your computer normally
   
4. Check if the black screen issue has been resolved.
   

If the issue still persists, try the following:

1. Run System File Checker (SFC) to repair any corrupted system files
   
2. Perform a system restore to a previous point before the update was installed.