Windows 10: Hello , i have a problem with the microsoft store

It is not working , it does not install anything , besides the xbox it s saying it have to do an update but then i recieve an error that says it cannot update , i have the xbox game pass bought but i can't play , can some one please help me?

:)

 

Microsoft Store Problem

Hi,

There are times that you’ll encounter an error that the account doesn’t exist if the account name was misspelled. It can also be related to a conflict that has occurred with the Store app. To resolve this concern, we suggest that you check this
article for the steps that you can use.

Also, here are the troubleshoot steps that you can follow to isolate if the issue is with the Store app:

• Check for
  connection problem.
• Check if you have the correct time and location settings. Go to Settings
  > Time & Language.
• Reset Microsoft Store cache:
  

• Press Windows + R keys to launch the run command box.
• Type WSReset, then try launching Microsoft and sign in.

We're just here if you need further help.

 

Microsoft Store starting download

Hello thanks for replying

In step 4 when you said "4 Find Microsoft Store: Scroll through the list and locate the Microsoft Store application.", I wasn't able to find Microsoft store in the list of apps and features in settings. Do you think that would have anything to do with the problem?

 

Microsoft Store > Apps > iMobContact > version problem

Hello Yann,

Thank you for the reply.

I suggest you to follow below mentioned steps and see if that helps.

Step 1: Check updates in Microsoft store:

1. Open Microsoft store.
   
2. Top right hand corner select ‘Downloads and updates’.
   
3. Click on updates for ‘IMob contact’.
   
4. Once all the updates installed, restart the computer.
   

Step 2: Uninstall the application using PowerShell command.

1. Click on ‘Start button’ and type ‘PowerShell’.
   
2. Right click on ‘PowerShell’ and select as ‘Run as administrator’.
   
3. Once you see a ‘PowerShell Window’, copy paste the below mentioned command line:
   

Get-AppxPackage *Imob* | Remove-AppxPackage

1. IMob application will be uninstalled successfully.
   
2. Restart the computer to effect the settings.
   

Note: If the package full name is too long, you may use wildcard selectors to uninstall any application found in the wildcard.

For example: Get-AppxPackage *officehub* | Remove-AppxPackage

Step 3: Once after following
step 2, try to download the 'IMob contact' application from store and see if that helps.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator