Windows 10: Hello i have received a hardware error reported.

as the title says i got a hardware error report. when the problem happened my USB headset stopped working. the audio for it went away but the RGB on the headset was still working. unplugging and plugging it back in fixed the problem. but i did get a error code that i would like someone to look at for me to give me better insight into what happened. Also when the problem occurred it seemed that only the headset was affected. my mouse and keyboard kept working normally. i didnt think to check my USB bluetooth dongle that was also plugged into the front USBs. when the headset audio cut out like t

:)

 

Windows hello

Hi Abdullah,

To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

• Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
• Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

Let us know how it goes.

Regards.

 

Receiving Blue Screen error on the computer.

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• What is the exact error message that you had received?
• Did you make any recent changes to computer settings or hardware?
• Did you install any third party security application?

As an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps to resolve the issue.

Resolving Blue Screen errors in Windows - Microsoft Support

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

An error occured while troubleshooting. Hardware and Devices.

Hello,

Possible reason why you are getting this error is because of hardware conflict. For us to know more about this, please answer the following:

• Were there any recent changes made prior to this issue?
• What troubleshooting steps have you done so far?