Windows 10: Hello, i need the BitLocker, but it is not in my private or university account. so is there...

Hello, I need the BitLocker, but it is not in my private or university account. so is there any other option? The administrator from my university account couldn't help... But in my private account is only: under the link is not be found . Or can I save my data somehow?

:)

 

Bitlocker Recovery Key with university email

I used a university email to sign into Windows 10 on my personal device and needed to take the laptop to a repair shop. They needed the Bitlocker recovery key to get out of a repair loop, but when I signed in with the Azure account, it signs me in, and
lists the device, but there is no bitlocker key on the website. I contacted my university IT department and they told me to contact Microsoft because they do not keep bitlocker recovery keys for personal devices. I couldn't find a support page or number on
the bitlocker page so I am coming here for any help possible. Thank you.

 

Bitlocker

Hi,

Some background

• I have a Lenovo / Windows 10 laptop. It was purchased 2 years ago and I have never encountered or installed BitLocker on it.
• I am at university and access my university account through the laptop - OneDrive, Office 365, Outlook etc.

The problem

• On starting my laptop, I am asked for the BitLocker recovery key.
  • To retrieve the key it provides a link which directs me to my university account (microsoft account), however I have no privileges (+ don't have the encryption key).
  • I am also given a key ID & the Drive Label for my laptop.
• I phoned my Uni IT support, who were not very helpful and said as it was a personal laptop they could not be of any assistance.
• I would rather not reinstall Windows as I have my Uni notes on the laptop.

Questions

• Which of the below is possible.
  • Bitlocker was preinstalled on my computer and somehow got triggered
  • Bitlocker was triggered due to my interactions with the universities applications, given that the link is to my university account.
    • Or could either of these be possible.

Summary

• Basically I would like to know if it is possible to confirm that it is the use of the universities applications that has resulted in the triggering of BitLocker and not something else?

 

Bitlocker

Hello Nandana,

To enable BitLocker on your computer, you follow the steps below:

• Sign in to your Windows account with an administrator access.
• Press the Windows key.
• Type and enter BitLocker.
• Click Turn on BitLocker.
• If the system is asking to sing in to administrator access, please do so.

For additional information about BitLocker, we suggest that you check the frequently ask question on this
link. The link provided applies to Windows 8.1 to higher version.

If you have other concerns, don't hesitate to reach us.