Windows 10: Hello, I was on the find my device and noticed my location was at another address so I...

Find my device issues location was not my address so I pushed locked and it locked me out of my laptop does not have a unlock sign, How do I get back in my laptop. Help needed asap.

:)

 

Location setting

Hi,



This issue could occur due to incorrect location settings or it would depend on your IP address. We suggest you to check the location settings of your PC, and check if it helps. Here are the steps:

• Click the Start button, and select Settings.
• Go to Privacy, and choose Location.
• Make sure that the Location service is On.

If issue persists, then it has something to do with your IP address. It’s because the location detected depends on the location set on your IP address.



Let us know how it goes.

 

device location

Hi Rosdan,

We need more information regarding your concern. Which device are you pertaining to? Are you talking about the
Find my device feature of your Microsoft account? Are you talking about the location settings of your device? If you are using a desktop computer with no Wi-Fi capability, your location will be based on your IP address. Because of that, the
results can widely vary in accuracy, resulting in an incorrect location for your device. You can set your address as your default location in the Maps app so that Windows, apps, and services can use it when the system could not detect a more exact location
of your device. To do so, kindly follow these steps:

• Launch the Maps app.
• Click on
  
  , then click on
  Settings.
• Under Default location, click on Change default location.
• Click on Set default location, type in your current location, then click on
  Choose location.
• Click on Set.

Kindly get back to us with the information that we asked for so that we can assist you better with your concern.

We look forward to your response.

 

windows Hello states it isn't available on this device

Hi Tom,

Try few of the troubleshooting steps below and check if you are able to access Windows Hello.

Step 1: I suggest you to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: Also, I suggest you to update the bio-metric finger print reader from Device Manager and check if it helps.

• Press Windows + X from the keyboard, click on Device Manager.
• Right click on Bio-metric finger print reader, click on
  Properties.
• Go to Drivers tab, click on Update driver software.

Step 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

For more information refer:
Windows Hello and privacy: FAQ

Hope it helps. Reply to the post with an updated status of accessing the Windows Hello feature for further assistance.

Thank you.