Windows 10: Hello, New forum user here.

I have been trying to get in touch with tech support since yesterday. I did get in touch at one point and then the server just died?

When I go to help.microsoft.com and go through the bot to where it says you should talk to a human I get the following error,

[COLOR=rgba194, 102, 100, 1]An error has occurred while processing request.[/COLOR]​

Is anyone else having this issue? how else can I get in touch with them. My home lan network has died and now I cannot access my information.

I really need to talk with someone on the phone but I just cant get through.

This happens on all browsers I have also.

Thank you,

-H

:)

 

Windows 10 Add New Local User Fails with "Something went wrong" message

Hello,

Thank you for writing your query in Microsoft Community. I would like to have some more understanding to the issue so that we can diagnose and work on the issue faster. Kindly provide me the following information:

• 
  Did you use the same Microsoft account to setup user account on this computer?
  

I would suggest you to create a new local user account using the below steps

Steps:

• 
  From the desktop press Windows flag key + R
  
• 
  And type netplwiz and click ok.
  

This will open user account window click add and follow the onscreen instruction to create a new local account.

Reply with the status of the issue and we will be glad to offer our assistance.

 

bios

Hi all i am new in this forum, i need meanings step by step of each item listed in the bios Phoenix-Award

 

I can't rename my user account

Hello Owen,

Welcome to the Microsoft Community.

• 
  Are you using a Microsoft account or local account?
  

If you are using local account, I suggest you to follow the below steps to change the user name.

Please follow the steps to rename the user account in Windows 10.

a. In the search box, type user accounts and click on User Accounts.

b. Click on “Change your account name”

c. If it’s prompting for password please enter and click on Yes. If you do not have password click on Yes.

d. Enter the new user name.

e. Click on change name.

If you face any more issues while working with Windows do post on Microsoft Community Forum.