Windows 10: Hello, so i just created 2 accounts for my family in windows 11 but if i download something...

Please Help me to fix this problem

:)

 

Windows Hello won't work for a family member account

• Have you applied a group policy? If yes, you may check this article on
  how to resolve the issue.
  • No group policy applied
• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
  • It’s a new computer. As soon as I created my administrator account I created a family account for my wife. Everything else works on her account but Windows Hello does not work (the camera).
• What is the exact error message?
  • I attempted to attach screen shots of each step we have gone through but it would accept Word or PDF files. Is there another way I can get them to you?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
  • I deleted her family member account, created a PC account (with the same results), deleted the PC account and recreated the family member account. No luck with her Windows Hello.

There is a possibility that the family member account/profile that you have created is corrupted/damaged. We suggest that you try re-configuring the profile.
(Already did that)

 

Windows Family Home Safety Setup

Hello,

Thank you for your response.

I appreciate your time.

I would like you to know that probably this could be due to corrupt child account. I would suggest you to create a new child account and check the issue.

Refer to the steps mentioned below to create a Child Account:

• Sign in to your PC with an administrator account.
• Press Windows key and select Settings, and then and select Accounts.
  
• Select Family and other users
• Tap Add a Family member
• Select Add a child and follow the onscreen instructions

Hope this fixes the issue.

Sincerely,

 

Family restrictions on adult account

Hello Erik,

There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

• Turn off family settings in Windows 10
• How do I turn off family features?

These articles contain steps that you can perform to help you resolve your issue.

Keep us updated with the results.