Windows 10: Hello, this is a question regarding the Find my device feature.

I could see my device last location when i open the Find my device menu, but i cannot use the function as it returns message of failed attempt to find the device. So I actually have no idea if Find my device feature is even turned on yet? And what are the requirements for a successful search i.e. wifi connection? Thank you.

:)

 

Question regarding Playback devices for Windows 10

We suggest that you run the hardware and device troubleshooter to identify the cause of the issue and to fix it. Please follow these steps:

• Open the Control Panel.
• On the top-right corner, type Troubleshooting.
• Click on Troubleshooting from the list of result.
• On the left pane, click on View all link.
• From the list, click on Hardware and Devices.
• The troubleshooter will now open. Follow the on-screen guide.

If you need further assistance, let us know.

 

Issue regarding Window Hello

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be, when the PC doesn’t work the way it should. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the PC?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What happens when you try to setup Windows Hello?
• Were you able to use the Fingerprint login before?

Meanwhile, we would suggest you to perform these steps and check.

1. Press Windows + X and click on Device Manager.
2. Expand or double-click Biometric Devices.
3. Right-click on the listed driver, and then select
   Uninstall device
4. Select Delete the driver software for this device, and then click Uninstall.
5. Follow the onscreen steps and restart the PC.
6. Upon restart, install the Biometric device drivers from computer manufacturer website.

Also refer this article for additional information:
Windows 10 Tip: How to set up Windows Hello on your PC



We await your response,



Aditya Roy

Microsoft Community – Moderator

 

windows Hello states it isn't available on this device

Hi Tom,

Try few of the troubleshooting steps below and check if you are able to access Windows Hello.

Step 1: I suggest you to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: Also, I suggest you to update the bio-metric finger print reader from Device Manager and check if it helps.

• Press Windows + X from the keyboard, click on Device Manager.
• Right click on Bio-metric finger print reader, click on
  Properties.
• Go to Drivers tab, click on Update driver software.

Step 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

For more information refer:
Windows Hello and privacy: FAQ

Hope it helps. Reply to the post with an updated status of accessing the Windows Hello feature for further assistance.

Thank you.