Windows 10: Hello, whenever I start/open my computer, it puts me on a black screen and my mouse. Can...

I ran into this issue when I was playing Minecraft, and my game lagged for about 2 minutes and my screen went black and my mouse was the only thing on my screen.

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Screen stays black after opening lid

Hi Linda,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the device with black screen once you wake up the system. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• Are you able to boot the device to desktop with black screen from sleep mode?
• From when are you facing this issue?
• Were you able to see any error code/ error message with this issue?

This issue might have occurred due to corrupted/ outdated display drivers on your computer.

I suggest you to try the troubleshooting steps suggested by Sharath Srinivasa
on August 7, 2015 and check if it helps you to resolve the issue.

Black screen after upgrading to Windows 10

If you are not able to boot the device to lock screen refer to: Blank or black screen before sign-in

If you are able to access/ boot the device to lock screen and then black screen issue occurs refer to:

Black screen after sign-in and you can see a mouse cursor

Try the troubleshooting steps mentioned accordingly.

Hope it helps. Get back to us with an updated status of this issue and with the required information for further assistance.

 

Black Screen of Death. When the computer re-started, I only received a black screen.

Hi Rogers,

There can be many reasons for booting to a black screen. These screens may appear with or without the mouse pointer.
The main causes observed are:

• 
  Problems with the driver for your display adapter;
  
• 
  The video output is being sent to an unexpected port;
  

I suggest you to refer the below link and follow the suggestions provided by Sharath Srinivasa and see if this helps in resolving the issue.

Redirecting

Note: Refer, Blank or black screen before sign-in

Kindly get back to us if you need further assistance.

Thank You.