Windows 10: hello why does it say this and how do i fix it?I have the same problem with media player.

SG Fgsdsg

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windows media player

Hi,

Thank you for posting on Microsoft Communities.

What is the exact error message you get when you to try play files on Windows Media Player?

I suggest you to run both Windows Media Player Library and Settings troubleshooter and check.

Step 1: If your computer is having problems playing video or audio files in Windows Media Player, try using the Windows Media Player Settings troubleshooter to fix the problem. The troubleshooter checks the configuration and network settings
for Windows Media Player to make sure that you can play content you've downloaded and saved to your computer, or content streaming over a network or the Internet.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Settings
  and follow the instructions.

Step 2: If your computer is having problems accessing your collection of digital media files in the Windows Media Player Library, try using the Windows Media Player Library troubleshooter to fix the problem. The troubleshooter makes sure
Windows Media Player is correctly installed on your computer, and checks to see whether your Player Library is corrupted.

Steps to run Windows Media Player Settings troubleshooter are as follows:

• Press Windows key + X and select Control Panel.
  
• In the search box, type troubleshooter, and then click
  Troubleshooting.
• Click View all, and then click Windows Media Player Library
  and follow the instructions.

• • 
    

Please reply us on the status of the issue to assist you further.

 

windows media player problem in 4k display

Hi Jorj,

Welcome to Microsoft Community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.

To assist you better, I would like to know what is the make and model of the computer?

Let’s try simple troubleshooting steps and check if this helps in resolving the issue.

Method 1.

I suggest you to run Windows Media Player troubleshooter, it will automatically fix the problems with Windows media player. Please follow the steps:

• 
  Press Widows key + X and select
  control panel.
  
• 
  Now type Troubleshooter in the search option.
  
• 
  In the search option in the new window, type Media Player
  and click on Windows Media Player Settings Troubleshooter and follow the prompts.
  

If the issue still persist, try the below method.

Method 2.

I suggest you to uninstall and reinstall Windows media player and check. Follow the below method.

• 
  Press Windows key + X and select
  Control Panel.
  
• 
  Click on Programs and features and click on Turn
  Windows features on or off.
  
• 
  Locate for Media features, uncheck on the box, click on
  Yes and click on OK. (It will uninstall the media features.)
  
• 
  To re-install the media features, check on the Media features box
  and click on OK.
  

I also suggest you to install all the Windows update.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

windows media player

Hi,

To better isolate your concern regarding Windows Media Player, we'd like to ask a few questions:

• Is this happening on all video formats?
• Were there any changes made to your computer settings prior to this issue?

Meanwhile, we suggest that you run the troubleshooter for Windows Media Player with the steps below:

• Right-click on the Start / Windows button, and select Control Panel.
• Click Find and Fix problems under System and Security.
• Select View all on the left panel.
• Click Windows Media Player Settings, then click
  Next to start the troubleshooter.

We look forward to your response.

Thank you.