Windows 10: Hello Windows is unavailable.

Why does my brand new laptop running Windows 11 say that Facial recognition Windows Hello is currently unavailable?

:)

 

Windows Hello unavailable

Hello!

I have an HP Envy x360 with Windows 10 (latest version). For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'.

I have done all the fixing, troubleshooting, and problem solving I can (including checking group policy options, uninstalling/reinstalling the driver, and repairing system files). I went through all of the suggested steps on these websites: How To Fix Windows Hello Fingerprint Not Working In Windows 10 How to fix - Windows Hello "This option is currently unavailable" -

And nothing has changed.

I did drop my computer a while ago (several months prior to the issue) which caused denting and temporarily stopped the touchscreen from responding, though everything was in working order again without any intervention within a couple of weeks. Perhaps this is a delayed issue from that?

Thanks!

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello - This Option is currently unavailable.

Hi Experts,

Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement.

When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these options come with error

"This option is currently unavailable - Click to learn more"





I do some research and try to troubleshoot the issue with given opinions on the internet but still, the problem is not resolved and stuck with same issue.

I have tried these steps

Update Windows Update

Update All Drivers

All Steps in mention in this link (Fix: Windows Hello Fingerprint Option Currently Unavailable in Windows 10)

All Steps in mention in this link (https://dannyda.com/2020/01/14/how-...olicy-registry-command-prompt-cmd/#section2.3)

Reset Windows 10 and reinstalled Windows 10 1903 with updated Drivers

All Steps mention in this link(Windows Hello isn’t Available on this Device [Fixed] - Device Tricks)

All Steps mention in this link(How to Fix Windows Hello Not Working After Windows 10 Update)

All Steps mention in this link(https://www.microsoftpartnercommuni...t-Discussions/Windows-10-1903-Hello/m-p/12014)

I have already updated the domain GPO so that Windows Hello for Business has use biometrics turned on and use windows hello for business is turned on. The Logon policy also has the convenience pin turned on as well.

Reboot Biometric services after each step

Now i am feeling stuck and helpless.