Windows 10: Help! Black screen and TDR error

Hi Please help me quickly because I am running out of time Amazon return period will end soon.SpecsCPU: Intel Core i5-12400GPU: ASUS Dual NVIDIA GeForce RTX 3060 V2 OC Edition 12GBRAM: Corsair Vengeance LPX 16GB 2x8GB DDR4 DRAM 3200MHz C16Storage: 1 TB WD Blue SN550 M.2 NVMe Internal SSD - Gen3 x4 PCIeMotherboard: MSI PRO B660M-A Wi-Fi DDR4PSU: Cooler Master MWE 650W BRONZEWin 10 Pro2 monitors one on Motherboard ports and second on RTX3060ProblemsI have 2 problems, and I think these are connected to each otherFirst, I faced this problem when playing Apex Legends. "Black screen with/without

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Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator