Windows 10: Help! "Could not find the recovery environment"

I bought a laptop on amazon less than a week ago, and it arrived yesterday, I was scammed and I plan on asking for a refund. Problem is that when configurating windows I put my personal microsoft account, to be able to review the specifications, and that's where I saw that it had NOTHING of what it promised. Now, before packing it, I want to reset it, but I get that error! I've already tried the reagentc /enable command, but I get "Unable to update Boot Configuration Data" How can i solve this problem? Thanks for your time.

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:)

 

Missing Recovery Environment

Hi Alan,

Here is a link containing several useful suggestions to help you recover Windows 10. Since the error message that you got tells you to insert your Windows installation or recovery media. We suggest the perform the steps listed under
Use a recovery drive to restore or reset your PC or you can also follow the steps under
Use installation media to restore or reset your PC. Please see the link below for more details:

Recovery options in Windows 10.

Regards.

 

Can't find recovery environment windows 10


Hi guys, good day. I need your help regarding with reseting my laptop. I clone my OS from hdd to ssd using easeUS. after cloning I formatted my hdd since I'm confident that everything is ok. now I can't reset my laptop because of this error. I had tried these steps below but it's not working.
diskpart
select disk 0
list partition
select partition
set id

your help is greatly appreciated.

Many thanks in advance.

 

Unable to access Windows Recovery Environment normally

Some entries in the bcd for the recovery environment is either corrupted or missing. To fix the problem, you;d need to rebuild the entries for the recovery environment.
Here's the steps:

1. Turn on folder options to show hidden files/folders. Open admin command then type: reagentc /disable
   - This will move 2 files from the recovery partition reagent.xml and winre.wim to C:\windows\system32\recovery
2. If you have the Windows 10 ISO, double click on it to mount to a virtual cd/dvd else If you have the Windows 10 USB then navigate to Sources folder and look for install.esd or install.wim.
3. Use 7-ZIP to open install.esd or install.wim, select and index. eg. 6 then navigate to Windows\system32\recovery. You'd see 2 files: Winre.wim and reagent.xml.
4. Remove everything from C:\windows\system32\recovery (ie. your current winre.win and reagent.xml)
5. Copy the new winre.wim and reagent.xml from the install.esd/install.wim to C:\windows\system32\Recovery
6. From admin command, type: ReAgentc /enable

Reboot to recovery. This will also fix the problem with shutdown /r /o