Windows 10: Help debugging frequent BSOD during video conferencing / Zoom

Discus and support Help debugging frequent BSOD during video conferencing / Zoom in Windows 10 BSOD Crashes and Debugging to solve the problem; I have been having BSOD while video conferencing. It happens once every few hours during Zoom meetings. My system is rock solid otherwise, and I never... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Andre_D, Aug 14, 2021.

  1. Andre_D Win User

    Help debugging frequent BSOD during video conferencing / Zoom


    I have been having BSOD while video conferencing. It happens once every few hours during Zoom meetings. My system is rock solid otherwise, and I never notice any kind of instability with anything else.This has been ongoing for months, through several versions of drivers and Windows 10. Everything is up to date.Here's the link to a couple minidumps: https://1drv.ms/u/s!ApxS4ETRZkUTdb6VgvQ6iguccxc?e=d6Xl2dAny help would be appreciated. Thank you!

    :)
     
    Andre_D, Aug 14, 2021
    #1
  2. BruceW268 Win User

    Stopcode: System Service Exception when using video conferencing software

    My computer crashes regularly when using video conferencing software (Skype, Skype for Business, Zoom, etc.), but does not crash when not video conferencing. Looking at the minidump file, it says Memory Corruption and the only process name listed is dwm.exe.

    Currently my Virtual Memory settings are using Windows 10 to automatically manage paging file size, currently allocated 512MB for 8GB of physical memory.

    (The "System Service Exception" stopcode is when I don't have my USB mouse plugged in and am using my touchpad. When the mouse is plugged in, I instead get the stopcode "irql not less or equal".)

    Minidump of BSOD System Service Exception
     
    BruceW268, Aug 14, 2021
    #2
  3. Alex F.W_ Win User
    ZoomVideo conferencing

    Is Zoom video conferencing safe? When I tried to install their Outlook App It was blocked by Defender and reported to be unsafe.
     
    Alex F.W_, Aug 14, 2021
    #3
  4. GayleH. Win User

    Help debugging frequent BSOD during video conferencing / Zoom

    HELP! Access to Camera/ Webcam - Zoom APP not listed in Privacy Settings

    I use Skype and Zoom.us for video conferencing. My camera works, but stopped with Zoom software. I looked at the camera apps in Privacy Settings and Zoom is not listed, Skype and other Microsoft apps are. Do I need Zoom to be listed there in order to
    access?

    Can you help me get camera to work with both programs as it had previously? I've searched exhaustively and cannot find the correct solution. Thank you!
     
    GayleH., Aug 14, 2021
    #4
Thema:

Help debugging frequent BSOD during video conferencing / Zoom

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