Windows 10: Help, Dell G16 Laptop Win11 built in keyboard stops working?

Good afternoon/morning,Bottom Line Up Front: I have a Dell G16 7620 Laptop running a fully patched Windows 11 and shortly after boot up, the built in keyboard stops working/responding to any keystrokes. The issue began 5+ months ago. I have done a lot of the troubleshooting recommended on other pages/sites but nothing has worked. Any help/advice on fixing it would be greatly appreciated. Background:Most of the time the laptop is connected to a docking station with external wires usb keyboard/mouse to docking station and those work just fine. When off the docking station, shortly after boot u

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Dell G16 7630 Poor Performance

Dear brandons_4,

Welcome to the Microsoft Community



I understand your frustration regarding the poor performance you're experiencing with your Dell G16 7630 laptop when performing GPU-heavy tasks or playing games. I'm here to assist you in resolving this issue.

Based on the information you provided, it seems like you have already taken several troubleshooting steps to address the problem. However, since the issue persists, let's explore some additional troubleshooting steps:

1. Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your GPU. Visit the Dell support website and download the most recent graphics drivers specifically designed for your Dell G16 7630 model. Install the drivers and restart your laptop to see if it improves the performance.
   
2. Check Power Settings: Confirm that your power settings are optimized for performance. Go to "Control Panel" > "Power Options" and select the "High Performance" power plan. Make sure that the "Maximum processor state" is set to 100% and that the "System cooling policy" is set to "Active" or "Passive."
   
3. Monitor Temperatures: Use temperature monitoring software, such as HWMonitor or Core Temp, to monitor the temperatures of your CPU and GPU during gaming or GPU-intensive tasks. High temperatures can cause performance throttling. If you notice excessively high temperatures, consider cleaning the laptop's cooling system or using a cooling pad to improve airflow.
   
4. BIOS Update: Check if there are any BIOS updates available for your Dell G16 7630 laptop. Visit the Dell support website, enter your laptop's service tag, and check for any available BIOS updates. If an update is available, follow the instructions provided by Dell to install it.
   
5. Solo Direct: Check if Dell provides gaming or PC optimization software, some gaming notebooks support Solo Direct. If the performance is poor, the graphics card may be running in hybrid output mode, you can switch to Solo Direct mode to see if the performance is enhanced.
   

Computer performance is tuned by the manufacturer, and since you reinstalled the system and didn't find any significant errors on the Windows side, you can pretty much rule out a system-level cause. In this case, it's always best to consult with Dell Support for more specific guidance tailored to your device.

I hope these suggestions help improve the performance of your Dell G16 7630 laptop. If you have any further questions or concerns, please don't hesitate to ask. I'm here to assist you.

Best regards,

Martin | Microsoft Community Support Specialist

 

Built in keyboard not working

I recently purchased an ASUS ROG GL553VD Notebook Computer and a few weeks ago the keyboard stopped working. After a few restarts it worked again, but today the problem came back, and was not fixed by any amount of restarting. Several people on past posts said to reinstall they Keyboard driver, but there was no Keyboard section in the Device Manager. I am currently resetting the laptop to factory settings to see if that fixes the issue. Any other suggestions would be greatly appreciated.

 

Built-in keyboard in laptop randomly stops working / no response

Try again with the pictures... I also included other pictures of the damage the heat has done to the plastic chassis of the laptop. Over the years the heat has become so extreme that bits of plastic around the exhaust grill has melted or chipped off. Also, you can see how the underside of the keyboard takes the brunt of the heat from the CPU fan and battery which sits just underneath the keyboard wires (in fact just a bit of tape separates the keyboard flat cable and the swollen battery.













Well, just now I tried another tactic. I remember I bought some memory from eBay to push my the capacity form 8gb to 16gb last year and they have worked flawlessly. But I just now put the original 8gb back in to see if its the memory that's causing the weirdness. Although as I've said in my experience failing memory usually gives BSOD, random lockups and hang etc. I'd be surprised how a memory could affect a laptop keyboard in this way but it could be the reason why I was getting problems at boot...

The problem usually shows itself when the laptop has to restart from a cold boot so I'm going to now do a series of a cold boot to see if the issues comes back. If not then ill put the newer 16gb memory back in and do a memory test over the weekend.


I'm starting to think the bios or the regulator that gives power to the keyboard is faulty on the mainboard. Those two issues are expensive fixes though.