Windows 10: help.... detected objects on my kaspersky total security 2016

Discus and support help.... detected objects on my kaspersky total security 2016 in AntiVirus, Firewalls and System Security to solve the problem; Hi: how do I get help from kaspersky support I had already signed in but don't know where to find the support. I already looked for it back then... Discussion in 'AntiVirus, Firewalls and System Security' started by chito, Oct 21, 2016.

  1. help.... detected objects on my kaspersky total security 2016


    Hi:

    The link for Kaspersky support is here (the BLUE text is a clickable link to their support site):*Smile

    Having said all that, it appears from your screen shots that all you really need to do is to uninstall the outdated version of Flash Player for Firefox and the outdated version of Shockwave Player. A total of 4 mouse clicks are all that's needed.

    (NOTE: this has nothing to do with Flash Player for IE, for Edge, or for Chrome.)
    (ALSO: It appears that the 7Zip detection may be a "False Positive", as I get the same item on my own system. You may either use the "Exclusion" button, or ignore the detection, or report it as a possible False Positive to Kaspersky.)

    STEP 1:
    Picture #1 below shows how to uninstall them -- it is taken from MY computer, to illustrate how to do it.


    help.... detected objects on my kaspersky total security 2016 [​IMG]


    Picture #2 below shows the 2 applications on YOUR computer to uninstall:

    • Click on "Adobe Flash Player 23 NPAPI", then click the "uninstall" button
    • Then click on "Adobe Shockwave Player 12.2", then click the "uninstall" button


    help.... detected objects on my kaspersky total security 2016 [​IMG]


    STEP 2:
    Reboot (restart) the computer.

    STEP 3:

    Run a manual KTS vulnerability scan.

    STEP 4:

    Post a screen shot of the new KTS vulnerability scan.

    Thank you,
    MM
     
    MoxieMomma, Oct 28, 2016
    #16
  2. chito Win User

    I just saw this on kaspersky it is still detecting flash player even if I uninstalled flash player already..... and I don't know about that installshield what it is and why it is being detected....*Biggrin

    help.... detected objects on my kaspersky total security 2016 [​IMG]



    help.... detected objects on my kaspersky total security 2016 [​IMG]
     
    chito, Nov 2, 2016
    #17
  3. Hi:
    1)
    2)
    3)
    As for why KTS still continues to detect the outdated version of Flash Player 23.0.0.162 NPAPI if you say you have already uninstalled it, I have no idea. If you properly uninstalled the outdated version of the Flash Player plugin, then it should no longer be detected. The only thing I can think of is that the application has not been completely & properly uninstalled.

    The only suggestion I can make at this time would be to follow earlier suggestions for a complete, clean uninstall and (if desired) clean reinstall of only the versions you need for the browsers you said that you use (IE/Edge/Chrome):
    • Download and save to your desktop the Flash Player uninstaller from this link: https://helpx.adobe.com/flash-player...r-windows.html
    • Run the uninstaller tool and follow the instructions -- that ought to completely & temporarily remove Flash Player from the computer. NOTE: the computer will still work just fine, but you may have trouble watching certain online videos until you reinstall it (see below)
    • Reboot the computer
    • Download FRESH copies of the CURRENT, SEPARATE version of Flash Player for IE/Edge and Chrome from this link Adobe Flash Player Install for all versions or from this link Adobe Flash Player Install for all versions
    • Install those new, fresh copies of the current, separate versions of Flash Player for IE/Edge and Chrome
    ----------------------
    At this point, I am out of other ideas.
    Your best bet might be to follow an earlier recommendation to log a ticket at Kaspersky support.
    Since you are having problems with the vulnerability scan feature of their software program, they might be the best folks to further assist you.
    Here is the link: Kaspersky Support


    Thanks again and good luck,

    MM
     
    MoxieMomma, Apr 5, 2018
    #18
Thema:

help.... detected objects on my kaspersky total security 2016

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