Windows 10: Help Diagnosing Hardware Error

Hi there, I'm having trouble diagnosing a hardware error on my desktop PC running Windows 10. This happens once or twice a week or so where the system will have some minor stuttering and then freeze, and then the display will disconnect. The computer otherwise appears to still be running but it unresponsive until the power turns off entirely. Using the windows reliability monitor I find the following:SourceWindowsSummaryHardware errorDate‎5/‎2/‎2022 9:40 PMStatusNot reportedDescriptionA problem with your hardware caused Windows to sto

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How to Diagnose a Hardware Issue?

Hi,

Thank you for sharing this to the Microsoft Community.

We suggest that you run the Hardware troubleshooter. Windows comes with this built-in troubleshooter. If you recently installed a new driver or plugged-in a hardware and face some things that are not working as you’d like them to, use this troubleshooter.
Please follow the steps below:

• On Cortana or search, type in Control Panel
• Type Troubleshooting in the search box on the upper right corner and hit enter.
• Click on Troubleshooting tab.
• Click on View all option on the upper left corner.
• Select the Hardware and Devices options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

To resolve blue screen errors, check this article for more information.

Let us know how it goes.

 

How to Diagnose a Hardware Issue?

Hi Marvin,

Thank you very much for taking the time to help.

The Hardware and Devices troubleshooter was "unable to diagnose the problem", and under the detailed summary every error was listed as "issue not present".

Per the article I have disabled fast startup, updated all my drivers, and ran the Windows Defender Security Center (including offline); none of which seemed to raise any errors
or stop the blue screens.

Any thoughts on how to diagnose this?

Thank you very much.

 

Hardware Error Caused Live Kernel Event

Hi Anthony,

Sometimes even newly-bought hardware can be faulty and affect your computer's performance. Have you checked if this error happens when using a different video adapter?

As an initial recommendation, we suggest that you use the Hardware and Devices Troubleshooter, which is a built-in troubleshooter specifically built to find and fix common hardware issues. To do this, follow these steps:

• Click Start.
• Go to Settings.
• Click Update & Security.
• Click Troubleshoot.
• Click Hardware & Devices from the list.
• Click Run the troubleshooter.

Additionally, this may also be happening due to outdated drivers. Follow the steps in this

article to update your drivers, then check if the issue persists.

Let us know if the error disappears after following these steps.

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