Windows 10: Help Encountered a blue screen and the computer restarted.

: 0x00000119 0x000000000000a000, 0xffffde8aa442a000, 0x0000000000000024, 0x0000000000000025The computer has restarted after encountering an error. The error detected is: 0x00000119 0x000000000000a000, 0xffffde8aa442a000, 0x0000000000000024, 0x0000000000000025.What is the cause of this issue?

:)

 

Blue Screen Of Death - Why does this one happen?

Hi,

A blue screen error or stop error usually means that the computer encountered some corruption. For us to isolate the issue, we need additional information:

• Did you perform any changes prior to the issue?
• Is the computer still able to go to the login screen or is it already stuck on the blue screen?

In the meantime, we suggest checking and following the steps on this article:
Troubleshoot blue screen errors. It has information on why you've encounter this issue and it provide appropriate
steps on how to fix it. Kindly choose the option based on when you've received the error.

We'll wait for your response.

 

Blue screen error: we've encountered a problem, restarting your computer now.

Hi Dan,



Welcome and thank you for bringing up your query on Microsoft Community Forum.

I can understand how frustrating it could be when things go unusual.

I will certainly help you.

• 
  What is the make and model of the computer?
  
• 
  Are you able to boot to the desktop?
  
• 
  What is the complete error message?
  

This issue could be due to system files corruption, let us try the following steps, and check if it helps.



Step 1: Let us follow the steps suggested in the following article and check if it helps in resolving the issue.

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support



Step 2: Let us to try performing automatic repair using Windows 10 disc from Windows Recovery Environment (WinRE) and check if it helps.



Refer to the following link to download Windows 10 ISO file and create installation media.

Download Windows 10

Download Windows 10



Once your media is ready follow the steps.

• After you boot your computer using Windows 10 CD/ DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
• Click on Repair your computer in the lower left corner.
• Select Troubleshoot from Choose an option screen.
• Click on Advanced options in Troubleshoot screen.
• Click on Automatic Repair from Advanced Options screen.
• Next, choose the operating system by clicking on its button.
• Windows 10 will look for problems on hard drive(s) and verify that all required files are intact.
  

Hope it helps.



Let us know if you have any further query on Windows, we are glad to assist you.

 

blue screen please help

Hi Ryan,

A stop error (blue screen error) can occur if a problem causes your PC to shut down or restart unexpectedly. For us to better assist you, we'd like to ask a few questions:

• Which Windows version are you using? Type winver in the search bar and press
  Enter to find out.
• When did you first encountered the issue?
• What steps have you done so far to troubleshoot the issue?

Meanwhile, we suggest that you check this article about troubleshooting blue screen error, follow the
walk through guide and perform the workarounds that you think you haven't tried yet.

For any results, please update this thread.