Windows 10: Help game save files possibly lost

My game is The witcher 3 it was installed on steam and in my old os but recently I formatted my old os and installed a new one now I'm currently installing my apps and games then i planned to install witcher 3 again when I tried to browse my backup and the current save files for witcher 3 are not there I uninstalled my witcher 3 before backing up because even though I uninstall it before the save files are still there but now it seems to disappear even in the original file location of the save files of witcher 3 and I also made another folder for backing it up and it's also the same but I'm no

:)

 

Microsoft Jigsaw Save File problem!

Hi WalGlynn,

Having a server interruption while playing is one of the possible reasons why your Microsoft Jigsaw save file has become corrupted. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 3: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.

If the issue persists, I suggest that you uninstall and reinstall the game. You may click the link below for the steps:

How to uninstall and reinstall a game on Windows 10

Kindly update us with the results.

 

Saves log files ?

You can either read the files in Windows or my preferred method is.....

Download CCcleaner from here...........

http://www.piriform.com/ccleaner

You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.

 

Cannot save files from the "Game Maker" Program

Hi Richard,

We need to gather more information for us to better understand your concern about, saving a file from "Game Maker" program. Please provide the answers to the questions below:

• When did you start noticing that you cannot save a "Game Maker" file?
• Were there any changes made on your computer before encountering the issue?
• What is the exact error message that you're getting when you save a "Game Maker" file? We suggest that you post a screenshot of the issue here for us to further investigate your concern.
• Do you experience the same concern when saving other files from your other program?
• Is the issue specific to one "Game Maker" file?