Windows 10: Help! I booted up my laptop to find a black screen and can only move my cursor. no keyboard...

submitted by /u/Personal-Cattle-313
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:)

 

Black Screen solveed definitively

I have this same issue. Windows 10 was installed and was working fine on my laptop and then one day, black screen without a cursor or anything. I can only power the unit off and on, but with nothing other than a black screen I can't do anything. Tried the "ctrl-password" step but nothing. Nothing on the keyboard has any effect, I can only do a hard power off/on.

The only thing I can think of, all had been working fine when my battery died. My laptop automatically shut down and went to blank (not black) screen. I plugged it in for a while to charge but ever since then, I can power on, I hear the harddrive spin and the fan comes on, but I never get anything other than a black screen. Did your problem start after a power issue?

 

Black screen with cursor


When you boot into windows and get the black screen with cursor, see if this will enable you to get in

At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

If you can get in and see, see if this helps

hmDmaKLbi4Y

 

Black Screen With Cursor PLEASE HELP


THIS PROBLEM HAS BEEN AN ONGOING ISSUE WITH WINDOWS 10.

Below is a Microsoft Knoledge Base entry from April of this year.

httpw://support.microsoft.com/en-us/kb/3055414

"The lock screen in Windows 10 Technical Preview Build 10061 might appear as a black screen with a mouse cursor
Symptoms

When you sign out of Windows 10 Technical Preview Build 10061 and return to the lock screen, you might see only a black screen with a responsive mouse cursor. Pressing the Alt+Tab keys or the Ctrl+Alt+Del keys has no visible effect.
Workaround

If you are experiencing this issue, follow these steps to sign into Windows:

At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

PLEASE NOTE: IF YOU ARE INSTALLING WINDOWS 10. AFTER ENTERING YOUR PASSWORD, THE CURSOR SHOULD VANISH FOR SEVERAL MINUTES WHILE WINDOWS COMPLETES THE INSTALL SETUP. MY COMPUTER, A FAST ALIENWARE, TOOK ABOUT FIVE MINUTES TO COMPLETE THE SETUP AND THEN THE WINDOWS 10 DESKTOP APPEARED.