Windows 10: [HELP] I think I'm infected with UNKNOWN malware/virus

THANK YOU FOR YOUR PATIENCE AND EFFORT!

I will try now ESET to scan my PC and by the way I just realized a little while ago that what if I upload some of those weird files to VirusTotal.com and I was shocked that even VirusTotal cannot detect it. I really don't why it is like that. I pretty much convinced that it is a virus because I checked my classmate's laptop and he has no kind of weird files names on his windows directory. I'm still hoping that it can be removed *Sad

 

>>>> Yes and a lot. I don't know what to fix first, this random weird file names or windows update. I can't update anything now, it download updates but won't install, I already done stopping BITS and wuauserv services and deleted SoftwareDistribution contents and restart BITS and wuauserv services but still no success, I can't update even I restart.

>>>> So does it mean that I really need to update my windows to its latest and create a bootable windows 10 after the said date? Sorry but can you please elaborate what should I do? I'm still learning from this kind of 'technicality',

Windows 10 Redstone 4 (version 1803): All the new features and changes Pureinfotech

 

I'm scanning using ESET now, and update here ASAP *Biggrin Thank you again guys for helping me out.

BTW, I already used all of these but I will still post it for future reference (I think):

 

When a Windows 10 iso is used as a clean install you will be installing a brand new copy of windows from the iso and will not be depending on internet download speed. Once the Windows iso installation has completed there will be Windows updates.
The timing though is related to the duration of time it takes for updates.
It is likely that there will be fewer updates with the new iso when the install is done within a week of the release. In contrast if the updates are performed 1 - 2 months after the iso there may be several cumulative updates, etc. that were not included with the iso and the greater the number of files that are not on the iso the longer it may take for updates.
It is unclear how often the Microsoft iso website is updated to change what is included on the iso.

So if you can perform a clean install within a week after the upgrade you will have installed most of the folders and files using the iso without the internet and then have a smaller amount of time for the internet upgrades.

Clean Install Windows 10 Windows 10 Tutorials

For the Windows 10 iso find a flash drive that you can format ( > or = 8 GB )
Download Windows 10

 

To my knowledge that has only happened once. The MCT iso for 1607 had been updated by February 2017, some six months after the initial release.

 

Bree doesnt the iso on the Microsoft website change for each build so that there is only one build offered at anytime? So the only iso offered now is 1709 and to get 1703 or 1607 you would have to go to other websites? So sometime in April the 1709 iso will change to 1803? Then there will be few updates and updates will grow over time until the iso website is again updated?

 

So, should I install a fresh copy of windows 10 iso so I can get rid these weird file names and to fix windows update?

Should I wait for april 10 to install a fresh copy because @zbook said that he recommends to create a bootable windows 10 iso after april 10 so I can get fewer updates, right?

Anw, Here's ESET's results.

and also btw, DISM.exe /Online /Cleanup-image /Restorehealth already took 5 hours and still nothing happens, it looks like stucked.

 

ESET found malware problems after the other malware scans. They were potentially unsafe, potentially unwanted, and one was riskware.
If you use the computer for internet banking or financial transactions then clean install is the best option.
You could run 5 more AV scans and if all 5 came back clean that could provide some comfort.
However for peace of mind the best option is the clean install.
You could do that at any time. The computer can be used after the clean install without connecting to the internet.
To get better performance you will want to get up to date drivers.
So it will take time to perform the driver updates, Windows updates, reinstall files, applications, etc.

 

Hmmm, maybe this is for the best then. Where can I get windows 10 iso?

 

Download Windows 10
Clean Install Windows 10 Windows 10 Tutorials

 

The current 1709 ISO is for build 16299.15, the first public release of 1709. Microsoft do not update the ISO for each month's cumulative update. You install the base build from the ISO then just one cumulative update is all that's needed to bring it up to the latest build. The same has applied to the releases of 1507, 1511 and 1703. There has only been one ISO available throughout their life, the one for their initial release build.

1607 was the only exception as far as I know. There was quite a long gap until the next release and some five or six months into its eight months life the ISO was updated. With a planned six month release schedule for future releases its now unlikely that any ISO will be updated before the next version is released.

 

ESET flags:

Steam Client for Warcraft III and CounterStrike and CSGO
GameHack
Babylon Toolbar
FusionCore in Minitool Partition Wizard***

All 5 items have been cleaned by ESET.

*** MiniTool Partition Wizard have a free version and it is completely free of malware, so not sure where you got this from, but that appears to be part of your problem. That, and GameHack, which either gives you unauthorized access to gaming platforms, or an unfair advantage in them.
Riskware.GameHack - Malwarebytes Labs | Malwarebytes Labs | Detections

I agree with Bree and zbook - get yourself a Windows ISO (be sure to download the correct one!), back up your important data, and perform a clean install now - don't wait for the next release. Be sure to delete all partition and install to a completely unallocated drive. See step 10 in the tut zbook posted for you.





And remember, only ONE active AV and only ONE active anti-malware.

 

I just have some few questions.

• So I need to back up all my files in other partition because I should delete all partitions and make it as one?
• Is it good if I back them up on a cloud so I can assure that there will be no virus? (If you guys know some free and good cloud services what is it? I prefer huge capacity cloud *Biggrin )
• Does my pre-installed Norton will be retrieved? because this is PC is bundled with licensed norton.
• And lastly, what if the installation asks for Product license key? I bought this PC in a huge flat box package with charge inside some manuals with free bag, and I don't seem to see a license key of it. They said it is already a lifetime license. :3

 

I would back up all your files to another disk to be safe. But, if you don't have one (and you should - so think seriously about getting one), then you could back them up to another partition. Just be sure you don't delete the partition they are on, when installing W10.

Using a cloud service has some disadvantages: usually not encrypted, takes a long time to upload/download if you have a lot of data, not accessible if your internet goes down. It has some advantages too - just stating the obvious.

No, if you download an ISO from Microsoft, it will only be W10 operating system, and not any other software. So you will lose Norton, unless you have a subscription and an account with them, and can reinstall it that way. Otherwise, Avast free is very good.

Once a system has had W10 installed and activated on it, it has a digital license stored on the Microsoft servers. You can reinstall any time, skip inputting a key, and MS will see it and activate it once you go online. You just need to put the same version of the OS on as is already activated. In other words, if you have W10Home activated on it, and you try to install W10Pro, or W10 Single Language, or W10 Education, etc., it will not activate.

 

Sorry for the late reply, become busy in school, anw, Thank you so much for answering all of my questions, I decided to reformat it later, and also I already backed up my file on a cloud because I don't really have any external drives, because I decided too to reformat the whole partition just to be safe because I was wondering maybe the virus is hiding on the other partition or so.

What happen if after having a fresh installed windows 10 comes infected again with that kind of virus/malware?
Is it already on my files?