Windows 10: Help me to reset my computer to original setup. Hackers are blocking the process

Help me to reset my computer to factory settings. Please I've been hacked

:)

 

What is quickest way to find hackers entrance to computer?

I have a hacker in computer, what steps to remove, block entrance to computer programs. I tried going to basics, reloading windows...I do not know what steps to take. Please advise.

 

Error message: There was a problem resetting your PC. No changes were made.

Hi Daniel,

Listed below are some reasons why resetting was not successful:

• Applications blocking the process to continue.
• Corrupted files/programs interrupting the process

To help you out with it, we suggest following the steps below that can help in resetting the computer without other programs interrupting it:

• Right click on the Start menu.
• Choose Command Prompt (Admin).
• Type cd %windir%\system32\config, then click Enter.
• Type ren system system.001,then click Enter.
• Type ren software software.001,then click Enter.
• Close the Command Prompt and restart the computer.
• Go to Settings and try to reset the computer again.

We'll be waiting for your feedback.

 

Origin will not load

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Which was the update that was installed prior to this issue?
   
2. What is the version of your Windows 10 computer? (To check the version of your Windows 10, you can refer
   See which version of Windows 10 you have).
   
3. Do you get any error message while launching the Origin application?
   
4. What was the error message that you got while reinstalling the Origin application?
   
5. Are you facing this issue with any other applications?
   

Meanwhile, I suggest you to follow the below steps and check if you are able to launch Origin application.

1. Follow the steps mentioned in Uninstalling Origin Application
   and completely uninstall Origin from your computer.
   
2. Then, put your computer in a Clean Boot State
   and delete the folders from the following locations.
   

• Note: A Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose
  some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.
  

• C:\ProgramData\Origin\
  
• C:\Users\YourUserName\AppData\Local\Origin\
  
• C:\Users\YourUserName\AppData\Roaming\Origin\
  
• C:\ProgramData\Electronic Arts\EA Services\License\
  

1. Then, Download Origin and install it with the computer being in a Clean Boot
   State.
   
2. Then, place the computer to normal boot by going to
   Reset the computer to start normally after clean boot troubleshooting section in the Clean Boot link and check if you are able to launch the Origin application.
   

Write to us with the updated results and the required information for us to be able to assist you further.