Windows 10: Help me troubleshoot OneDrive sync clearing issues

Hello everyone;I have a problem that was cured by Microsoft Support with my OneDrive, temporarily.This is what I am talking about.When I first built this PC in 2023 to Microsoft specifications, this User Interface for OneDrive always cleared itself when ever I restarted or started up my PC.Around mid April I got hit with an intrusion into my secure boot by some malware that really messed my PC up to the point that I had to rely on System Restore to get into my PC.Contacted Microsoft Support multiple times to try and get this fixed so that when I restarted or started up my PC that User Interfac

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Help me troubleshoot OneDrive sync issues

Hi Iber 2000





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Microsoft 365 wherein you want to know how you can fix your OneDrive sync issues.



Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:



• When did this issue occurred?

• What were the initial troubleshooting steps that you have tried so far?

• Have you already tried the list of troubleshooting on how to fix OneDrive sync issues in this support article link: Fix OneDrive sync problems - Microsoft Support?

• If possible, kindly please provide a screenshot of the problem. In order for us to further investigate about this matter.





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

 

Help me troubleshoot OneDrive sync issues

Hi Tineke, I am , a fellow Microsoft user like you.

I understand you're experiencing issues with OneDrive sync. I'm here to help. Have you checked if you’re connected to the internet and if your connection is stable?

Also, have you tried unlinking and relinking your OneDrive account?

If you haven't attempted any troubleshooting yet, please visit "Fix OneDrive sync problems" https://support.microsoft.com/en-us/office/fix-... and click on the error message similar to what you're seeing on your screen.

If you're still encountering difficulties, could you please provide me with a screenshot of the error message, along with the troubleshooting steps you've already taken?

 

Help me troubleshoot OneDrive sync issues

Help me troubleshoot OneDrive sync issues